Lucas Andrade Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

- Facilitating support, training, and shadowing sessions for new hires, ensuring analysts are well-prepared for their roles and proficient in using complex tools in alignment with company standards.- Conducting daily audits on internal systems, applying Root Cause Analysis (RCA) to error analysis and providing constructive feedback to respective teams.- Monitoring analysts' Key Performance Indicators (KPIs) to ensure their continued progress, and conduct calibration meetings to ensure the entire team is aligned and up to date.- Delivering feedback to analysts, conducting deep dives within the project to identify areas for improvement, and creating action plans to enhance efficiency, performance, and inform strategic decision-making.- Reviewing and updating training materials and internal resources regularly to ensure they remain current and effective.

Dublin, County Dublin, Ireland

- Investigating, reproducing and reviewing advertising issues, as reported by customers' accounts, and escalating to engineering when necessary for further troubleshooting or debugging. Developing and maintaining internal documentation for recurring issues.- Utilizing SQL skills to analyse and extract data from databases, as well as integrating third-party APIs for seamless data exchange and enhance system functionalities.- Building a deep understanding of Facebook Ads operations and metrics, collaborating closely with the Level 1 team to train them on specific issues and the escalation process to Level 2 support.- Taking ownership of tasks from start to finish, working closely with engineering teams to identify and mitigate risks in potential features, and offering best practices to the Customer Care team.- Distinguishing product confusion from bugs, identifying solutions, and advising the filer team to achieve desired advertiser outcomes. Effectively and concisely communicating resolutions, including technical resolutions, workarounds, or product confusion to the filers.

Dublin, County Dublin, Ireland

- Collaborate as part of a team to deliver the daily banking requirement to our customers. Delivering excellence in customer care and outstanding service. - Responding to customer inquiry listening to calls, quickly assessing the customer’s needs and/or issues to deliver the most appropriate solution. - Collecting customer information and inputting data into the ecosystem, always ensuring confidentiality. Managing key compliance, operational and risk tasks.

Dublin, County Dublin, Ireland

- Delivering exceptional customer service; providing friendly, efficient and hygienic service to all staff in a professional and courteous manner.- Assisting with meal preparation; greeting and welcoming guests to events.- Checking with customers to ensure that they are enjoying their meals and take action to correct any problems.

São José Dos Campos, São Paulo, Brazil

- Teaching basic English to students from Children to adults with Callan Method. Strong need to exercise patience and ability to understand and inspire confidence in students.- Participating in meetings to gain an understanding of the school objectives and activities, and assisting with projects for students, contacting parents when necessary.- Help students develop critical thinking and problem-solving skills as well as providing regular feedback to students on their progress and areas for improvement.- Foster a positive and inclusive classroom environment that encourages learning and mutual respect, while working with parents and other teachers to support students' academic and personal growth.

São José Dos Campos, São Paulo, Brazil

- Helping the teacher in the classroom with the students as well as teaching replacement classes for study groups and applying exams. - Constantly improving my knowledge of the English language with daily classes and creating lesson plans and instructional materials for students of different skill levels and age groups. - Attending professional development opportunities to enhance teaching skills and knowledge. Staying up-to-date with changes and developments in the field of English language teaching. - Preparing and creating videos and content for the school’s social media and for use during classes, utilising Adobe editing software.

São José Dos Campos, São Paulo, Brazil

- Assisting the IT team with day-to-day technical support for end-users, including troubleshooting hardware, software, and network issues.- Learning and assisting with maintaining and updating the organisation’s hardware, software, and network infrastructure. - Assisting with the setup and configuration of new hardware and software for end-users.- Learning and following IT policies and procedures to ensure data security and privacy.- Helping students with IT troubles; applying online exams to students. Contacting students via email and phone to help them with IT issues.

Bachelor Of Science - Bs, Computer Science

Diploma Of Education, Sport Nutrition

High School Diploma, High School/Secondary Diplomas And Certificates