Leland Machii Email & Phone Number

Honolulu, Hawaii, United States

Tier 2 Network Engineer, dynamic team of Network Infrastructure Engineers & Administrators providing 24x7x365 supportfor operations and maintenance of an industry leading Zero Trust technologies within the Department of Defense.● Monitor SD-WAN network via various network tools● Perform Tier 2/3 maintenance functions and interface with clients in-person, over the phone, and through email totroubleshoot, resolve, and close service tickets.● Create, maintain, and review network topology diagrams, procedural documentation and develop/maintain StandardOperating Procedures (SOPs), as well as Tactics, Techniques, & Procedures (TTPs).● Support & maintain critical network infrastructure & technologies through NetOps analysis, monitoring, root/causeinvestigation, cross-service collaboration, and escalation reporting, related to enhancing incident response & resolutionactivities to increase system stability, availability and customer satisfaction.● Collaborate and work with team members across multiple time zones, supporting 24x7x365 network operations basedon defined schedules from the Program Manager.

CSfC Network engineer responsible for operation and maintenance of the product.Responsibilities include: updating and maintaining certificates and CA servers. Managing different vendors networking equipment such as Aruba, Juniper, and Cisco Next Generation Firewalls and switches.

Hawaii, United States

Hawaii, United States

Honolulu, Hawaii, United States

Oahu

Leading Information Technology service/solutions provider delivering enhanced information systems for customers/businesses;utilizing one of the largest team of certified technical professionals and engineers statewide (i.e., Oahu, Maui, Hawaii, & Kauai).Field Technician, IT consultant servicing Kamehameha Schools & KS affiliate users across Oahu; handling/resolving customer supportinquiries/issues, providing customer service & Tier-1/ Tier-2 support for incoming service requests (i.e., calls, emails) and questions.• Troubleshoot/configure/manage imaging computers, tracking configuration changes and monitoring network systems status;providing scalable solutions to ensure computer reliability, updates to programming and network availability for the enterprise.• Assist users with desktop application support, operating system troubleshooting, & print/scanner support; meeting user’s needs.• Respond to helpdesk & enterprise ticketing system, monitoring service requests and & incident records; ensuring all tickets areaddressed/solved, while maintaining technical documentation (e.g., user call issue resolution, processes/procedures).