Lachlan Manser Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Overseeing the IT department in a rapidly growing environment. I lead, plan, build and deploy digital transformation and automation projects to improve and simplify the processes of other departments. Collaborating with contractors on development and cybersecurity projects while automating workflows and coordinating support for staff and remote sites.Using SQL, PivotTables, and data visualisation to identify cost inefficiencies. Developing policies on device usage and cybersecurity, leading training on the latter. Participated in leadership summits and act as IT lead on regulation compliance projects, redesigning our file storage structure.Responsible for procuring, deploying and managing workstations and mobile devices via Microsoft Intune and Azure Active Directory. I act as the SharePoint, Teams and Microsoft 365 administrator, maintain software licences, and develop support materials for colleagues using Visio, Loom videos and written media.

Vancouver, British Columbia, Canada

Responsible for ensuring the integrity of clinic EMR data, where I quickly established a streamlined process to shift data import from a weekly to daily basis with on-demand capabilities. Also identified areas of improvement for the organisation’s data-aggregation app and processes through workflows and other automation methods. Microserver endpoint installation at client sites was occasionally required.Led the project to transition to a SharePoint ecosystem, presenting benefits and providing training to internal staff. Supported internal staff and external users by handling support tickets, creation of Visio diagrams and video tutorials, maintaining current-version help guides, reviewing UX improvements and acting as system administrator while performing phishing security campaigns.

Vancouver, British Columbia, Canada

Acted as first point of contact for support and as liaison between government representatives, NGOs and facility operators. Maintained training records, operator certifications and facility classifications. Performed optimisation of account reconciliation processes and receipt of payments, using PivotTables and data analysis to identify areas of improvement. Provided administration of the company's website and assisted with the organisation and moderation of our 2020 virtual conference.In this role I took further training covering Vancouver’s water distribution system and commenced volunteering with Operators Without Borders, sending operators to the Caribbean to assist with disaster recovery. I also managed the EOCP's YouTube channel and edited the videos from our 2020 virtual conference.

Adelaide, Australia

Developed software to combat welfare fraud and standardise claims. Assisted with transition from legacy systems to SAP ERP and SharePoint. Developed SAP BRF+ workflows and tech-spec documentation. Contributed to the evaluation and analysis of completed projects. When required, travelled interstate to work with other teams.I also co-presented at the ‘Big Day In’ career fair to attract high-school students, particularly women, into the IT industry and public service.

Bachelor Of Information Technology (Business Systems), Information Technology

Activities and Societies: Built the university's student app. I received the ‘Best Team Leader’ award, and my group received the ‘Best.

Diploma Of Government

I completed this diploma part-time while employed with DHS, regularly travelling to Canberra to meet and work with colleagues and other.