Leverages diverse industry background in technology, non-profit, government, and health care to develop strong employee engagement and program implementation strategies for clients. Passionate about transforming audacious strategic goals into engaging action plans that inspire teams and clarify direction. Sample projects include:- Created digital media strategy recommendations for non-profit science education curriculum development organization, using market competition analysis, short and long term resource allocation recommendations, and user segmentation targeting. - Database creation and workflow design to facilitate account revenue analysis for non-profit health care clinic – identifying immediate priorities for capturing revenue, root cause analysis for organizational learnings to improve processes, and weekly dashboards for executive visibility into project impacts.

Led high impact, cross-functional organizational initiatives that increase scale and quality in service delivery model for company specializing in employee wellbeing & engagement technology. Engage workgroup to create and deploy innovative suite of deliverables; orchestrate efforts of diverse subject matter experts that include product managers, software engineers, designers, support agents, customer success managers, and researchers.

Led team of Implementation Project Managers steering program refresh work and implementation of new work in ongoing programs. Prioritized Professional Services resources to ensure delivery of work on time with highest quality. Assessed and escalated risk to account team and leadership teams to ensure right time / right resource intervention. Escalation resource for customer implementations; deftly intervened to save projects if complex requirements, customer dissatisfaction, or capacity constraints placed implementation at risk.

Led and monitored end-to-end implementation process to meet aggressive delivery schedules and guarantee compliance with contract specifications. Ensured best practices were implemented and decisions documented throughout launch process. Identified and moved on opportunities for improving processes and tools to scale project management and implementation approaches.

- Manage RSD Line of Business Plan project, including facilitating multi-disciplinary project team, performing complex technical analysis, and producing project deliverables. Work includes forecasting analysis, incorporate contract services product, and integrate product catalog and performance tools into budget and operating decisions.- Facilitate design, development, and integration of performance management and strategic planning framework and tools into business processes and division work units. - Develop and enhance the division’s visual management systems to connect operational performance measures to meaningful outcomes and strategic goals.- Conduct research and analysis and assist with implementation of interagency strategic priorities that emerge through the interdepartmental Roads Business Reset Task Force and other work identified by RSD Leadership Team. Coordinate or support internal or inter-departmental staff teams, in support of this work.

Program Manager of Executive Quality Workforce Goal Team; created Strategic Executive Action Plan identifying strategies and solutions for improving employee engagement. Communicated and collaborated with executive leadership, employees, work groups, and other key stakeholders to define priorities and performance measures, assess impact of programming, evaluate product quality, and collect feedback. Developed change management strategies that simplified implementation of performance management system.

- Contributed towards development of change leadership and process improvement curriculum for county wide training program.- Developed innovative networking and communication infrastructure for training participants, including SharePoint, Yammer, and intranet resources.- Coordinated logistics, registration, and structural development of change leadership and process improvement trainings.- Contributed towards and implement strategic roll-out of a county-wide continuous improvement movement.

- Completed certificate in Non-Profit Management- Provided comprehensive analysis of newly launched non-profit Beyond the Blue Ministries, including a program evaluation with product growth recommendations, fiscal analysis of current product breakdown, and other key development areas.

- Integrated systems and process improvement implementation after comprehensive process redesign, combining three unique lines of business into one standard workflow. - Analyzed employee performance data for regular reporting to leadership – providing reporting for training, performance, and process improvement.- Developed clear and easy to follow training resources and job aids.- Managed one-on-one and large group training modules for new hire employees and continuing education opportunities.- Resolved daily and urgent errors for internal and external client reports.

- Extracted data from multiple sources to create quarterly business reports representing various department performance metrics.- Provided administrative and process flow support for Vice President of Workers' Compensation/Private Services and various support teams.- Responsible for contract deliverables and maintaining smooth work flow between clinical staff, non-clinical staff and client contacts.

- Coordinated curriculum, programming, volunteer recruitment and training for weekend Children's Classes.- Co-supervised team of eight college interns, responsible for programming support.

- Utilized theoretical research and published studies to design effective cultural awareness events on campus.- Developed training resources and supervised training for students responsible for campus programming events.- Recruited for, trained and advised multicultural student groups on campus.- Provided administrative and programmatic support to Student Programs Staff.