Sarah Mcdaniel Email & Phone Number

United States

• Identify overdue accounts and determine appropriate action to recover funds in a timely manner.
• Collaborate with internal team to ensure accuracy of patient data in the company systems and ensure compliance with company policies related to appeals and grievances.
• Initiate research and execute corrections on posting issues.
• Conduct research on all assigned activities for collection.
• Protect organization's value by keeping information confidential.
• Establish policies and procedures for Accounts Receivable operations to ensure compliance with legal regulations and internal controls.

United States

• Senior Call Center Representative
• Exceeded performance metrics, reducing average call handling time by 20% while maintaining a 98% patient satisfaction rate.
• Provided exceptional customer service, resolving complex inquiries with professionalism and efficiency.
• Trained new team members, improving overall team performance.
• Promoted to Call Center Clinic Liaison, streamlining communication and enhancing clinic resource management.
• Scheduled, canceled, and rescheduled patient appointments, managing a high volume of daily tasks.

United States

• Coordinated appointments for 13 clinics, resulting in a 15% increase in scheduling efficiency.
• Managed physician orders and performed patient registration.

United States

• Assist residents in their daily activities including bathing, dressing, grooming, toileting, positioning, mobility, and incontinence care
• Keeping proper care records, reporting any changes in resident's conditions, providing dining services support and interacting with internal and external customers in a professional manner
• Ensuring resident safety and satisfaction
• Maintain standards of excellence

United States

• Supervised a class of 24 children, improving reading and math skills through one-on-one tutoring.
• Ensured proper and safe social interactions among children.

United States

• Assisted customers with selections, managed inventory, and maintained a neat environment, enhancing overall customer experience.

Associate Of Science, Health Administration Services

Education record