Sarah Mcdaniel Email & Phone Number

United States

• Identify overdue accounts and determine appropriate action to recover funds in a timely manner.• Collaborate with internal team to ensure accuracy of patient data in the company systems and ensure compliance with company policies related to appeals and grievances.• Initiate research and execute corrections on posting issues.• Conduct research on all assigned activities for collection.• Protect organization's value by keeping information confidential.• Establish policies and procedures for Accounts Receivable operations to ensure compliance with legal regulations and internal controls.

United States

Senior Call Center Representative• Exceeded performance metrics, reducing average call handling time by 20% while maintaining a 98% patient satisfaction rate.• Provided exceptional customer service, resolving complex inquiries with professionalism and efficiency.• Trained new team members, improving overall team performance.• Promoted to Call Center Clinic Liaison, streamlining communication and enhancing clinic resource management.• Scheduled, canceled, and rescheduled patient appointments, managing a high volume of daily tasks.

United States

• Coordinated appointments for 13 clinics, resulting in a 15% increase in scheduling efficiency.• Managed physician orders and performed patient registration.

United States

• Assist residents in their daily activities including bathing, dressing, grooming, toileting, positioning, mobility, and incontinence care• Keeping proper care records, reporting any changes in resident's conditions, providing dining services support and interacting with internal and external customers in a professional manner• Ensuring resident safety and satisfaction• Maintain standards of excellence

United States

• Supervised a class of 24 children, improving reading and math skills through one-on-one tutoring.• Ensured proper and safe social interactions among children.

United States

• Assisted customers with selections, managed inventory, and maintained a neat environment, enhancing overall customer experience.

Associate Of Science, Health Administration Services

Education record