Lydia Mason Dancy Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Silver Spring, Maryland

Directed the daily operations of the Patient Access areas to ensure that programs aligned with goal to maximize revenue with emphasis on customer service and the overall patient experience. Increased cash collections by 20% monthly.Reduced overtime by restructuring staffing and daily monitoring of payroll.Reduced late start times in Operating Room first cases by ensuring registrations/authorizations were completed prior to surgeries and restructured morning staffing to ensure on time first cases.Increased insurance authorization to reduce payer denials by 10%.

Washington D.C. Metro Area

Managed a $3M budget to provide oversight for Access Services, overseeing the delivery of services that facilitate patient access; financially securing patient obligations prior to or a time of care and enhanced patient/family and physician/provider satisfaction with access services. - EPIC Business Owner - Successfully coordinated 2013 implementation in all registration areas: Prelude ADT and Cadence Scheduling. - Streamlined the patient arrival process and reduced service delay by 50%. - Maintained EPIC Resolute - Billing work queues daily to initiate clean claims. - Reduced Discharged Final Bill (DNFB) from 7.4 days to 2.5 days. - Designed and implemented Admissions Daily Dashboard for executive/management team.

Greater Chicago Area

Directed, planned and managed all aspects of Patient Access Services (24/7). Responsible for Admissions, Point of Service Collections, Cashiering, Insurance Verification/Authorization, Pre-Registration, Bed Board, Centralized Scheduling and Hospital Reception. - Designed upfront cash collections program to increase point of services collections - co-pays/deductibles in the Emergency Department and all scheduled appointments. Cash collections increased by $80,000 within a year. - Increased Gallup Employee Engagement within a year from 3.9 to 4.6 (5 scale rating). - Increased Press Ganey Patient Satisfaction within a year by 25%. - Obtained 98% insurance authorizations reducing denials by 12%.

2041 Georgia Avenue, Nw, Washington, Dc 20060

Directed, planned and managed all aspects of Patient Access Services (24/7). Responsible for scheduling and pre-registration; patient and outpatient registration ( Emergency Medicine, Ambulatory Surgery Center and Ambulatory Care Services (25 Clinics); insurance eligibility and verification; authorization and pre-certification; financial counseling and bed control. - Collected and analyzed clinic data to increase efficiency and improve patient flow. Collaborated with physicians, nurses and IT staff to eliminate block scheduling and to provide each patient with an appointment time. - Implemented the Siemen's Resource Scheduling System in the clinics and pre-registration of all scheduled patients to reduce the wait time by 100%. - Implemented labels, bar codes and form software that increased efficiency and reduced cost by $7,000 monthly.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelors Of Science, Art