Lindsay Mcbride Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, Australia

Following close to 6 years working in the Corporate Support team with the majority of that time in a senior/2IC capacity, I was promoted to the role of Network Engineer (Corporate Delivery).This role is primary focused around planning, designing and implementing customized network solutions for corporate clients. Network design has always been an area I aspired to venture in.In this position key duties include, ● Project Management.● Liaising with all relevant stakeholders (both technical and non-technical).● Private IP WAN design/deployment (MPLS, IPSec/DMVPN, QoS).● Integrate customized layer 2/3 WAN solutions into existing networks.● Deploying new layer 2/3 WAN network solutions.● Design and provision managed firewall/security services (Cisco IOS and ASA).● Design and configuration of dynamically routed networks (RIP, EIGRP, OSPF and BGP).● VPN design and deployment.● SIP VoIP solutions.● Multi vendor hardware design and deployment solutions.● Technical escalation for Corporate Support and Pre Sales.● Oncall corporate engineer - rotating roster (24x7).● Configuration of network monitoring software (SolarWinds).● Internode/iiNet datacentre installation of co-location services.● Datacentre inductions.● IP phone testing and provisioning (Yealink).● Provisioning of wideband services (Fibre, WTX, XYZed SHDSL, Extreme SHDSL Hatteras, direct Ethernet & iPOP).● Technical account management.● Customer network documentation.● Internal documentation projects.● Manage distribution and access layer infrastructure upgrades and migrations.

Adelaide, Australia

After working as a Corporate Support Officer for almost 2 years, I was successful in a promotion to my current role as a Corporate Support Specialist (Senior).With this role came a whole new set of challenges, not only of a technical nature but also in area of leadership. I completed Certificate IV in Frontline Management to assist in the development my leadership skills for this role, while continuing to expand my technical knowledge base.In this position key duties include, providing assistance to the team, the leadership group and also supervising the team while acting as a backup for all the daily operational tasks. General Duties,● Acting Team Leader in absence of existing leadership.● Maintaining policies and procedures.● Technical and organizational escalation point.● Team duty allocation and supervision.● Process development & enhancement.● Coaching, mentoring, and conflict resolution.● Oncall corporate engineer - rotating roster (24x7).● Develop relationships within the organization, clients, and vendors at all levels.● Working with staff in other Departments to assist the business in reaching it's objectives.● Working with staff member's to achieve personal development.● Internal documentation tasks.● Co-ordination of smaller scaled projects.● Participate in resource acquisition (resume evaluations, Interviews, etc).● Actively maintain Internode's policies and procedures.● Management and distribution of feedback to both individual staff members and the team regarding their performance.

Adelaide, Australia

With the knowledge and skills accomplished from previous roles as a Customer Support Officer and Customer Support Specialist, I moved into the position of a Corporate Support Officer. This promotion to the Corporate Support team gave me exposure to an array of new challenges and opportunities and changed my focus to large Corporate based network solutions. Service Management,● Internode Business Connect (Business MPLS VPNs).● Wideband Services (Fibre, WTX, XYZed SHDSL, Extreme SHDSL Hatteras, direct Ethernet & iPOP)● Internode Datacentre and co-location services.● Windows 03/08 IIS and Unix Webhosting.● DNS management and troubleshooting.● VPS (Virtual Private Server) solutions.● Internode Mail Systems.● ADSL/ADSL2+ (Agile "Extreme", Optus and Telstra Wholesale).● NodePhone Business Trunk (VoIP/PBX).● NodeMobile (3G) Services.● PSTN services● NodeMonitor (SolarWinds network monitoring software)● Review of customer network documentation.General Duties,● Third level technical escalation point for the Internode Helpdesk and Support Specialist teams.● ADSL/ADSL2+ fault specialist.● Layer 3 fault specialist.● Frontline support for Internode's Corporate and Government clients.● Diagnosis of network and system related faults.● Configuration, support and maintenance of Cisco devices (predominantly routers, switches and PIX/ASA firewalls).● Proactive network and service monitoring.● Proactive outage advisory management.● Internal documentation projects.● Fault management for all services, including correspondence with telecommunication carriers where applicable.

Adelaide, Australia

Position responsibilities included providing second level support to front line help desk staff and management of escalated ADSL faults with wholesale carriers (Optus, Telstra, Opticom & iPass)Duties included but not limited to,● Second level ADSL fault analysis & resolution● Fault analysis & resolution of wholesale provided ADSL services● Manage home and business customer escalations● Co-ordinate fault resolution between carriers and Internode customers● Technical escalation point for first level help desk● Take ownership of escalated faults ● (BIND) DNS change management & troubleshooting● Windows (IIS 2003) & Unix Apache web-hosting fault analysis and resolution● Provisioning & change management of email services● SMS service (NodeText) fault analysis & resolution● FTTH fault analysis & resolution● VoIP (Nodephone) fault analysis & resolution● Face to face technical assistance for customers in contact centre

Adelaide, Australia

This was my first role in IT which assisted in the development of providing technical support to home and small business clients. Duties included but not limited to,● Assistance for home and business users with configuration of ADSL equipment and all associated Internode products. This included ADSL, Wireless, Email, Web-space, Voip, DNS etc.● Diagnosis and escalation of any DNS or Webhosting related issues.● Diagnosis and escalation of mass service disruptions within the Internode network.● First level ADSL service fault management.● First level Voip service fault management.● Training and mentoring of new staff.● Contribute to staff, team and development meetings.● Basic customer account management ● Email configuration and fault management.● ADSL hardware configuration.

Education record

Education record

Education record