Liam Mcdwyer Email & Phone Number

County Galway, Ireland

Menlo Park, CA, US

Customer Success - WW Strategy owner.- Customer Success Business Architect - definition and enablement of enterprise and scale CSM role, coverage model, playbook, tools, AI roadmap and metrics.- CSM Programs: adopt, expand, renew, direct and thru partner.- Onboarding: WW strategy and field leader.AI Professional Services - EMEA Field Leader - Architecture.

Menlo Park, CA, US

Scale Customer Success – WW Strategy and Field Leader- Design and build out of a global scale customer success process, organisation, and tools.- Implementing AI powered, personalised customer success at scale.- Measures: gross and net renewal rate, net revenue retention, adoption, expand pipeline, customer experience.

Menlo Park, CA, US

Leading global Professional Services, Customer Success, and Support for the Genesys Digital Customer Experience business - Agent, VoiceBots, Chatbots, Knowledge, AI.- Acquisition integration - incubation and mainstreaming of post sale organisation and process for Digital, AI business unit. - WW Customer Success strategy for Digital and AI stack – Agent.

Menlo Park, CA, US

Strategic operations Leader optimising and transforming business models, to create a new Digital and AI business unit – Genesys Digital.- M&A integration, building AI focused scalable, unified business processes, and organisation.- Driving growth, business development and execution across the Digital and AI portfolio.- Sales and Partner enablement..

Redmond, Washington, US

Responsible for recruiting, scaling and leading a team of Senior Business Applications Customer Success Managers (CSM's) in 12 countries.- Working with the top Enterprise Cloud customers in EMEA on CRM, ERP, Customer Experience, Operations and Power Platform (low code, no code, virtual agent, AI Builder, RPA) workloads.- Co-creating with corporate.

Redmond, Washington, US

Working with our top Financial Services Dynamics 365 SaaS CRM customers in Europe, Middle East and Africa to accelerate realisation of Business value from their Microsoft Dynamics 365 cloud investment, through higher usage, solution adoption and deep engagement with their Business Decision Makers- C level engagement- Business Value Engineering- Adoption.

Redmond, Washington, US

Area Business Lead for Dynamics CRM SaaS solutions across 12 countries.- Business & Monetization - Revenue, Pipeline, Leadgen, Scorecard- Quota and KPI owner - Cloud Seats, Revenue, Transformation Indicators- GTM Planning & Launch- Campaign Design, Landing, Execution in 12 countries- Customer Journey Mapping & Marketing Automation Nurture Streams- SEO.

Building a Team, Go To Market, and Product for the Higher Education sector.- Full cycle strategy and P&L ownership thru R&D, Sales, Professional Services, and Support.- Building an industry value prop, accelerator, and go to market for Higher Education sector. - Enterprise Sales: RFP, Nurture, Deal Shaping, Bid Management.- Quota and KPI owner: License.

Leading Microsoft solutions architecture, development and internal IT.- Leading Architecture, R&D, Dev Ops, and IT Services teams- Design and productization of a Higher Education solution built on Dynamics - student recruitment, marketing, online applications, intake, student support and alumni services.- Defined SDLC and led Agile implementation- Owner.

Galway, IE

Member of the ICT Leadership Team at one of Ireland's leading universities - driving the cloud agenda- Microsoft Dynamics CRM SaaS implementation- Office 365 and ADFS implementation- Unit4 Agresso implementation and upgrade- Blackboard VLE SaaS migration- Ellucian Campus IT (Student ERP) solution owner - multiple projects - backend and cloud online.

Galway, IE

- Teaching Cloud, Business Applications and Enterprise Architecture to Executive MBA students.

Galway, Co. Galway, IE

- Sales Lead for major account- Quota owner - Revenue, Net New Business- Account planning, - business development, forecast, pipeline, opportunity management- Customer relationship & satisfaction- New Product Development- Prototype delivery- Compliance

Galway, Galway, IE

CRM, ERP, and Transformation Consulting engagements with senior stakeholders in multiple global organisations.- ERP \​ CRM Value Engineering, RFP, Spec and Select- ERP \​ CRM implementation Project Management- Business process mapping, requirements and gap analysis, challenging best practice- Consulting Services Pipeline and Utilisation- Transformation and.

Austin, Texas, US

Member of the site Leadership Team for Siebel's Ireland operation.- Application Development- leading multi geo team of architects and devs- Global launch of Siebel 7 - first web client enterprise CRM solution- Building and scaling engineering organisation- Leading Engineering Services and DevOps team- Managing strategic site wide engineering projects.

CA

Technology Transfer and Product Launch to EMEA markets- Unified Comms EMEA Product Management- Project Management- New Product Introduction- Manufacturing Tech Transfer: US to Ireland- Market and Competitive Analysis- Channel Development and Readiness- Partner and Customer Early Adoptor Programs

San Diego, CA, US

- Technology transfer from US to Ireland- Selection, install and commission of high volume SMT assembly line- Tool design and development- CAD\​CAM programming- Owner - quality and yield, Kaizen process improvement- Sub contractor audit, appointment and management

Tokyo, JP

- Managed technology transfer of SIMM\​DIMM manufacture from Japan to Ireland- Capacity analysis and Production planning - hi volume SMT electronic manufacture- Supply chain management- Implementation of JIT \​ Lean

Msc, Operations And Quality Management

Dip, Applied Project Management

Be, Engineering And Information Systems