Luis Melo Email and Phone Number
Luis Melo work email
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Luis Melo personal email
Luis Melo is a Software Engineer at Northwestern Mutual at Northwestern Mutual. He possess expertise in troubleshooting, management, networking, integration, microsoft office and 6 more skills. Colleagues describe him as "It's rare that you come across standout talent like Luis. I had the pleasure of managing Luis for three years at ADP. I hired Luis as a Technical Consultant where he was brought on-board to assist with a major project. He quickly impressed and eventually led the project. He created processes and improved efficiencies that we had not achieved before. Luis would be an asset to any team. "
Northwestern Mutual
View- Website:
- northwesternmutual.com
- Employees:
- 31224
-
Software EngineerNorthwestern Mutual Apr 2022 - Present
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Support EngineerNorthwestern Mutual Jan 2021 - Apr 2022
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Product Support SpecialistAdp Sep 2018 - Jul 2020Florham Park, New Jersey, United States● Researched, resolved, and documented client issues using CRM/Incident tracking systems.● Diagnosed and resolved issues related to unique data conditions, application code defect, system performance, operating environment and/or third-party system problems using tools such as: SQL queries/scripts; Toad; Splunk; Delphix; Field Test Environments● Created Knowledgebase entries and Job Aids using SharePoint and Confluence. Presented teamlearning/training sessions related to areas of expertise.● Formulated, prioritized, and submitted incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases.● Facilitated and coordinated conference calls with Implementation, Region support, Hosting Services and Development teams.Achievements:● Lead point of contact representing Product Support team for product releases: Agile & Scrum Methodologies.● Quickly adapted to take on increased responsibilities of Product Technology Specialist and QA Engineer after department realignment.● Recognized as SME for complex functions of Workforce Management product offering. -
Technical Consultant IiAdp Feb 2017 - Sep 2018Parsippany, New Jersey, United States● Provided advanced technical product support and guidance to US and international based associates including Sales, Implementation, and TLM Service Hub associates.● Provided input to management and participated in the decision-making process regarding department goals, objectives, processes, and procedures.● Remained current with emerging technology in order to provide technical support for new product rollouts and/or existing offerings.● Contributed technical expertise to conduct specific performance or functional tests associated with resolving performance issues regarding the TLM applications being utilized on various platforms.● Gathered client databases and environment variables to recreate client scenarios in a PC Lab environment in an effort to resolve complex database issues.● Worked closely with development and training teams in determining future product enhancements based on documented and cataloged feedback from field associates and clients.Achievements:● Led initiative to streamline 3rd party badge evaluation and compatibility process by working closely with vendors.● Trained coworkers as well as other business partners on our new Badge Evaluation process as well as createdprocedural and technical documentation.● Recognized for broad scope of expert knowledge consisting of advanced configuration and troubleshooting of time systems, custom reporting, and clock hardware.
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Technical Support Specialist IiiAdp Jan 2004 - Feb 2017Parsippany, New Jersey, United States● During long-term Implementation project:o Managed a large number of concurrent migrations.o Coordinated various time sensitive tasks with various groups (i.e. Sales, Project Managers, Project Coordinators, and other product specific Implementation Specialists).o Worked closely with Technical Services group to resolve technical issues that arose during migration process.● Provided technical support to clients regarding the resolution of product hardware and software issues via telephone and email for the Time & Labor Management Product Suite.● Managed client installations, upgrades, maintenance, configuration, troubleshooting, diagnostics and evaluation to determine solutions and alternatives.● Troubleshot communication issues between workstations/servers and direct serial, modem and Ethernet WAN/LAN based clocks.● Continually upgraded knowledge and skill set relating not only to existing but also new product rollouts.● Involved with the training of new team members.
Luis Melo Skills
Luis Melo Education Details
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Computer Science
Frequently Asked Questions about Luis Melo
What company does Luis Melo work for?
Luis Melo works for Northwestern Mutual
What is Luis Melo's role at the current company?
Luis Melo's current role is Software Engineer at Northwestern Mutual.
What is Luis Melo's email address?
Luis Melo's email address is lu****@****adp.com
What schools did Luis Melo attend?
Luis Melo attended New Jersey Institute Of Technology.
What skills is Luis Melo known for?
Luis Melo has skills like Troubleshooting, Management, Networking, Integration, Microsoft Office, Customer Service, Team Leadership, Sql, Team Building, Strategic Planning, Vendor Management.
Who are Luis Melo's colleagues?
Luis Melo's colleagues are Dara Gagliano, Josh Oden, Sara Codd, Gary Hewitt, Stefanie Radachi, Dale Nelson, Csm, Mike Lankford.
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