Luis Moreno work email
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Luis Moreno personal email
I am experienced in Client Advocacy and Customer Satisfaction. Detail oriented and core strength in complex project management, innovation and transformation in processes and strategies.
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Americas Accounts Receivable Governance And Programs LeaderIbm Apr 2022 - PresentGuadalajara, Jalisco, MéxicoGovernance and Operations Leader, responsible for the implementation of effective policies, processes, metrics and controls within the Americas Group Accounts Receivable organization. -
User Experience LeadIbm May 2020 - Jan 2023Guadalajara, Jalisco, MéxicoUX execution role monitors feedback from NPS and works with operations to identify root cause issues, and improve operations where needed to positively impact our operational results and overall our client experience.
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Global Program LeadIbm Apr 2019 - May 2020Guadalajara Y Alrededores, MéxicoProvide functional program development, planning, guidance and support to ensure that business objectives are met. Influence and advise management and other professionals on strategic and tactical decisions.Analyze complex or new situations and implement solutions or develop new approaches, procedures or processes
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Sales Management AdvisorIbm Apr 2017 - Apr 2019Guadalajara Area, MexicoProvide end-to-end integrated support to sales leaders, enabling them to achieve sales revenue, profit and growth objectives for IBM products, solutions and services through business analytics, sales pipeline management, revenue forecasting, weekly sales calls management, and provide advisory services on current business situation.
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Congress Project ManagerBtc - Business Travel Consulting Sep 2016 - May 2017Ciudad De México Y Alrededores, MéxicoConsultancy services for academic and professional associations in the process of designing, planning and executing events (Congresses, Conventions, Product Launch, Exams, etc.)Provided advise to clients on selecting services that met their expectations for events' objectives, not only ensuring healthy Financial results, but also promoting the improvement of their business impact (Attendees attraction, sponsoring activities, among others). -
Assistant Contact Center ManagerTeleperformance Jan 2016 - Sep 2016Ciudad De México Y Alrededores, MéxicoBusiness Operations Lead, in charge of the development, implementation and improvement of contact center day-to-day operations for inbound customer service support.First Line Managers development, strategic planning to ensure operational efficiency and deliver a superior client experience. -
Wfm CoordinatorTeleperformance May 2015 - Jan 2016Ciudad De México Y Alrededores, MéxicoSubject Matter Expert and main point of contact with Business Operations, Quality and Training to provide insights and recommended actions on KPIs to seek for high efficiency in the management of the company resources. Responsible of FTEs forecasts plans based on Site's performance and Client Satisfaction.
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Mission Control SpecialistTeleperformance Oct 2013 - May 2015Guadalajara Y Alrededores, MéxicoWorkforce management monitoring to ensure Call Center's Key Performance Indicators (KPIs) were healthy and improving, enabling Client's satisfaction and constant increase of Units headcount.
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Quality Assurance SpecialistTeleperformance Aug 2012 - Oct 2013GuadalajaraSupport in the development of client reps to ensure Quality in performance met internal standards. Support during on-boarding and training process to help new hires understand their role description and expectations.
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Customer Service RepresentativeTeleperformance Apr 2012 - Aug 2012Guadalajara Y Alrededores, MéxicoFocused on Client Advocacy and First Call Resolution. Sales oriented.
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Iteration ManagerComité Organizador De Los Juegos Panamericanos Guadalajara 2011 Apr 2011 - Jan 2012Guadalajara Y Alrededores, MéxicoIn charge of the logistics planning and execution of International Affairs for Pan American Games and Parapan American Games.Led a group of volunteers covering activities such as on-boarding and training prior to the events and supported during the execution of the events to identify and remove blockers.
Luis Moreno Skills
Luis Moreno Education Details
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Meeting And Event Planning
Frequently Asked Questions about Luis Moreno
What company does Luis Moreno work for?
Luis Moreno works for Ibm
What is Luis Moreno's role at the current company?
Luis Moreno's current role is Driving Cash for IBM.
What is Luis Moreno's email address?
Luis Moreno's email address is lu****@****nce.com
What schools did Luis Moreno attend?
Luis Moreno attended Universidad De Guadalajara.
What are some of Luis Moreno's interests?
Luis Moreno has interest in Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Luis Moreno known for?
Luis Moreno has skills like Customer Service, Planning, Languages, Tourism, Quality, International Protocol, International Relations, Volunteering, Trabajo En Equipo, Liderazgo De Equipos, Centro De Llamadas, Estrategia De Mercadotecnia.
Who are Luis Moreno's colleagues?
Luis Moreno's colleagues are Stefan Moor, Ma Amy, Jaqueline De Cassia Silva, Sven Nordgaard, Christian Calonge, Sasikanth Gumpana, Lester Gaerlan.
Not the Luis Moreno you were looking for?
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Luis Moreno
Lagos De Moreno, Jal -
Luis Moreno
Hago Que Atraigas Clientes Y No Preguntones Al Anunciar Tu Servicio, Duplicando Los Contactos De Calidad Que Genera Tu Landing Page En 3 Días | Consultoría | Copywriting | Estrategia Digital | Clienteseninternet.ComMexico City -
1johnsoncontrols.com -
Luis Moreno
Mexico City, Mexico2tsares.net, softtek.com
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