Luis Moreno Email & Phone Number

Guadalajara, Jalisco, México

Governance and Operations Leader, responsible for the implementation of effective policies, processes, metrics and controls within the Americas Group Accounts Receivable organization.

Guadalajara, Jalisco, México

UX execution role monitors feedback from NPS and works with operations to identify root cause issues, and improve operations where needed to positively impact our operational results and overall our client experience.

Guadalajara Y Alrededores, México

Provide functional program development, planning, guidance and support to ensure that business objectives are met. Influence and advise management and other professionals on strategic and tactical decisions.Analyze complex or new situations and implement solutions or develop new approaches, procedures or processes

Guadalajara Area, Mexico

Provide end-to-end integrated support to sales leaders, enabling them to achieve sales revenue, profit and growth objectives for IBM products, solutions and services through business analytics, sales pipeline management, revenue forecasting, weekly sales calls management, and provide advisory services on current business situation.

Ciudad De México Y Alrededores, México

Consultancy services for academic and professional associations in the process of designing, planning and executing events (Congresses, Conventions, Product Launch, Exams, etc.)Provided advise to clients on selecting services that met their expectations for events' objectives, not only ensuring healthy Financial results, but also promoting the improvement of their business impact (Attendees attraction, sponsoring activities, among others).

Ciudad De México Y Alrededores, México

Business Operations Lead, in charge of the development, implementation and improvement of contact center day-to-day operations for inbound customer service support.First Line Managers development, strategic planning to ensure operational efficiency and deliver a superior client experience.

Ciudad De México Y Alrededores, México

Subject Matter Expert and main point of contact with Business Operations, Quality and Training to provide insights and recommended actions on KPIs to seek for high efficiency in the management of the company resources. Responsible of FTEs forecasts plans based on Site's performance and Client Satisfaction.

Guadalajara Y Alrededores, México

Workforce management monitoring to ensure Call Center's Key Performance Indicators (KPIs) were healthy and improving, enabling Client's satisfaction and constant increase of Units headcount.

Guadalajara

Support in the development of client reps to ensure Quality in performance met internal standards. Support during on-boarding and training process to help new hires understand their role description and expectations.

Guadalajara Y Alrededores, México

Focused on Client Advocacy and First Call Resolution. Sales oriented.

Guadalajara Y Alrededores, México

In charge of the logistics planning and execution of International Affairs for Pan American Games and Parapan American Games.Led a group of volunteers covering activities such as on-boarding and training prior to the events and supported during the execution of the events to identify and remove blockers.