Loïc Mootoosamy Email & Phone Number

Région De Toulouse, France

Product owner of Infotel "Orlando© Suite for Techpubs": a modular suite that supports the whole technical documentation workflow from edition and revision to distribution and consultation on both desktop and mobile platforms. In that frame I'm in charge of:- Defining the features of the application based on end-users will and wishes.- Prioritizing the.

Level 2 support of the ADOC Web F. Ops (Airbus) software: a web based XML content management tool dedicated to Flight Ops manuals customisation by Airlines.- Customer requests resolution- Maintenance of the Unix environment hosting the software- Transfer of incident analysis to the development team- Test and Acceptance of each new version of the software.

ADOC Web F. Ops for Boeing Business Product Leader- Gathering and analysis of the Airlines needs in the frame of Boeing manuals edition- Requirements writing- Validation of development specifications- Verification of the software before its entry into service

Région De Toulouse, France

Level 1.5 support of Airbus softwares delivered to their customers (Airlines, MRO, Leasing...). The scope included amongst other softwares: realtime communication, technical documentation management or even performance computation applications, as well as support of the AirbusWorld.com web portal.- Creation, resolution or dispatch of customers requests.

Resolution of requests dealing with creation/deletion/management of user accounts and of access rights within the Airbus IT network. Use of the Active Directory, IBM Mainframe, Magic, Calendra, LDAP and Webex.

Ouverture des incidents liés au parc informatique d’ATR; support sur les logiciels de bureautique (Office/ Outlook/ IE). Prise de contrôle à distance via Systems Management Server, gestion des comptes via Microsoft Management Console.

Support technique L1/L2 des logiciels de comptabilité, de paie, de gestion et d’organisation des élections utilisés par les collectivités territoriales.