Over twenty years of experience in the employee benefit/healthcare industry. Managing a book of business that has included employers with 50 to over 100,000 employees. 100% client retention in last four years.Delivering Customer-Centric ServiceCalm in a crisis - identifying available resources and pinpointing a path forward.Lead to resolution.Build relationships and loyalty by being accessible and present. Responsive internally and externally.Reporting: Finding the story - Financially and Clinically. Identifying benefit changes and opportunities for education. Keeping performance guarantees on track.Empathetic to members needing the healthcare system - making it as easy as possible.Mentoring based on experience.Ethical and honest. Always.Assume positive intent.