I am a senior corporate executive with extensive expertise in business operations responsibilities, including financial management, strategic planning, and customer experience. I have been particularly effective in increasing performance, organization transformation, improving customer satisfaction and decreasing cost. I am adept at reading the room with proven success at motivating, negotiating and influencing. One of my strengths is building cohesive management teams that value cross-functional working relationship, the customer journey, customer empathy and process improvements.Skills: New Business Development Corporate Administration Organizational Leadership Crisis Management Multi-Site Operations Consensus Building and Teaming Quality Assurance Programs Net Promotor Score Programs Account Management Supplier/Vendor Relations Workflow Optimization Onshore/Offshore Outsourcing Staff Management & Training Best Practices and Benchmarking Performance Optimization P&L Responsibility Inbound Sales Service Certifications
Listed skills include Process Improvement, Leadership, Management, Crm, and 46 others.