Lillian Nguyen Email and Phone Number

-Nominated by senior leadership as top tier operational leader amongst 35+ exempt managers within ONT2, to integrate into Process Engineering -Decreased Post SLAM Delivery Estimate Accuracy from 68 BPS to 30 BPS which directly measures customer promise risk within a span of 3 months by partnering with the 4 month tenure average dock team to level set standard work and expectations-Dove into daily, weekly ,monthly data trends to identify areas of opportunity for process improvements and reported out to Central Ops and Site stakeholders-Supported leader development by fostering a culture of continuous learning and mentorship by hosting Virtual round tables, pairing subject matter experts with supplemental projects, and volunteering to assist with onboarding of new leaders -Navigated a virtual team by emphasizing concise communication and brainstorming creative ways to establish sustainable relationships- Worked with Senior team to establish and communicate Q1 site goals and plan to reach 50 TPH with new freight mix and recent completion of retrofit using benchmark standards to support

- Served as acting Operations Managers for all Outbound processes that involved owing decisions that affected over 500+ associates each day - Lowered AFE Rebin Indicators by 21% through consistent engagement and seeking to understand barriers so that customers receive product with the best quality- Owned and implemented projects such as: Poly Bag and Tray Conversion and Cognex scanner updates in order to increase Flow Sortation rates and comply to network standards- Lead AFE department Peak 2019 planning to ensure that the site was prepared on all shifts by means of organizing meetings, agendas, and coordinating job roles- Operations Partner for Women @ Ont2 and Inclusion and Diversity Groups - Oversaw daily operations and served as main point of contact for escalations in Pick department with 200+ associates while maintaining 4.5/5 Leadership Behavior Index- Developed department training materials to successfully mentor and onboard 6 managers- Partnered and maintained relationships with stakeholders and support teams in order to align groups to reach site goals by form of transparent communication and collaboration on projects such as: Tote Management, Retrofit, Summer of Safety, and Rate Validation- Updated pick team standard work and set expectations for all levels of leaders- During tenure In pick, decreased Safety SLI score for the largest quantity of associates from 16% to 11% through form of round-tables and consistent follow through actionable conversations

-Provided exceptional customer service while coordinating conferences and events -Communicated with several departments in order to efficiently execute events -Organized multiple schedules for separate conferences simultaneously to eliminate conflicts and to maximize transparency between all parties involved -Networked with members from a variety of industries while hosting their events -Acted as the guest's first resource when they arrived at Loyola's Campus

- Initiated relationships with NWM recruiters and Loyola staff members- Generated referral lists by way of networking to find most qualified talent- Developed higher quality public speaking expertise- Demonstrated and introduced knowledge of various positions to perspective interns

- Assisted in writing sector overviews to send to the Chamber of Commerce in the States - Allocated information of Chinese Manufacturing companies for prospective clients from the States - Input knowledge on Chinese pharmaceutical Policy for Amcham's Business Now Magazine - Utilized EventBank to create, facilitate, and hold events with various working groups - Worked closely with leaders in the Working groups of: Young Professionals & Human Resource Forum

- Created brochures, flyers, and spreadsheets on various office tools - Efficiently operated the telephone network system for the office - Conducted and updated information for various databases - Consulted with various business owners with creating business plans Collaborated with local businesses to promote the community and sustainable practices

Spread and promote travel to China through the Voyage China site. Use my resources on campus and the surrounding areas to educate my fellow peers and people on the amazing opportunity that traveling through Voyage China offers.

- Collaborated with other foreign teachers to generate lesson plans for students - Lived and worked on a college campus in China - Recorded assessments of student's progress over the month of their English proficiency

- Efficiently and quickly rung out customers' orders and promote sales throughout the store- Kept track of and log invoices of incoming deliveries- Created inventory and stock lists- Kept the store running smoothly while the manager was away