La Toya N Jackson Email & Phone Number

CBP, Ashburn VA

• Using the ADDIE model, support the design, development, and delivery of instructional materials, and instructor-led, webinar, and web-based training. Develop interactive e-learning, using the Adobe Creative Cloud and.
• Manage projects by analyzing needs and product requirements, by meeting with the product stakeholders and development teams for five distinct applications, then establishing deliverable production schedules and.
• Mentor peers on best practices in instructional design by providing peer reviews of their deliverables which detail adjustments they can make to improve the learner’s retention of the content. Conduct quality reviews.
• Serve as team’s Jira coach by conducting group and one-on-one workflow and best practices training, developing job aids, and designing various filters, dashboards, and Kanban boards to support the needs of the team..
• Developed an evaluation rating system which allows the Government Leads to provide work quality and contractor performance assessment directly on Jira task tickets. The system includes a Jira dashboard which displays a.

CBP, Springfield VA

• Support the design, development and delivery of instructional materials, instructor-led, webinar, and web-based training.
• Develop interactive e-learning using the Adobe Creative Cloud and Adobe Captivate.
• Analyze needs and product requirements to create instructional materials using Agile Methodology.
• Manage projects by establishing project schedules and deadlines, coordinating multiple team members’ content and graphics development, and conducting quality reviews.
• Prepare monthly project management reports using statistical data from Jira.
• Serve as team’s Jira coach by conducting group and one-on-one workflow and best practices training, developing job aids, and designing various filters, dashboards, and Kanban boards to support the needs of the team.

Dod DTIC, Ft. Belvoir VA

• Lead the development of training curricula and materials (i.e. user guides and CBTs).
• Established delivery methods to meet varied training needs.
• Evaluated and recommend strategies and tools (including COTS tools) for implementing training objectives.
• Authored documents on a variety of Training related topics.
• Evaluated and recommend tools for use in training.

CFTC, Washington D.C.

• Developed and implemented a quarterly training plan for CFTC end customers based on a review metrics to identify areas needing new IT training necessary to proactively support users.
• Conducted regularly scheduled on-going trainings for CFTC end customers.
• Developed and conducted MS Office and Windows 10 training courses for CFTC end customers.
• Using FootPrints tickets, tracked customer needs and provide one to one personalized training to customers.
• Developed IT course materials to address requests by end customers and IT managers including hands-on exercises, training documentation, class surveys, and subject matter.
• Created and updated training materials using MS Office tools, Adobe Captivate, and/or Camtasia Studio including the storyboards for video productions.

Uspto, Alexandria VA

• Provided classroom instruction to over 120 examiners in the USPTO Patent Training Academy (PTA).
• Provided assistance and on-the-spot consultation to all United States Patent Office staff on workflow automation tools, desktop and collaborative software in-person and remotely via Lync shared desktop, Group Chat.
• Provided custom service and one-on-one technical support delivered over the phone.
• Serve as Project Lead for the development and implementation of various 508 compliant training materials (handbooks, lesson plans, training presentations, and quick reference guides in delivery formats such as Adobe.
• Created Access databases to track the production of training materials and student requirements to complete training.
• Worked one-on-one with SMEs to identify learning objectives for training materials for various audiences.

• Provided instructional guidance and explanation within Blackboard course room
• Coached and tutored selected learners using Adobe Connect
• Assisted the evaluation of discussions and assignments
• Developed and implement online training activities
• Counseled learners about time management
• Helped learners develop their critical thinking skills

• Responsibilities
• Taught graphic design courses using Adobe Photoshop, Adobe Illustrator, and Adobe InDesign
• Taught instructional design and the ADDIE model
• Tracked student performance, submit daily attendance records, and update students grades weekly

• Accomplishments
• Directed the only program to meet the GED requirement of 25 passes for the ARRA (American Recovery and Reinvestment Act) Community Services Block Grant administrated by United Planning Organization (UPO)
• Exceeded ARRA GED program goal by 12% with a total of 28 GEDs for the duration of the contract
• 74% success rate twenty percent higher than overall GED passing rate for DC
• Partnered with lawyers to help ex-offenders complete court mandates and be released from legal supervisionResponsibilities
• Interviewed and screened prospective students

• Accomplishments
• Promoted from adjunct instructor to program director
• Built program enrollment from 30 to 200 studentsResponsibilities
• Conducted academic advising and mentored at-risk students
• Counseled and monitored the academic progress of students on probation
• Developed student retention plans

Washington D.C. Metro Area

• Accomplishments
• Promoted from instructor to department head
• Constructed a three tiered department from the consolidation of four departments
• Increased GED passing rate by 7%
• Enrolled 25% of program participants in collegeResponsibilities
• Created method for screening, tracking, monitoring, and reporting all persons who request supportive services

Master Of Science In Higher Education, Integrative Studies, 3.9

Master Of Education, Instructional Technology, 4.0

Ba, Studio Art