La Toya N Jackson Email & Phone Number

Cbp, Ashburn Va

• Using the ADDIE model, support the design, development, and delivery of instructional materials, and instructor-led, webinar, and web-based training. Develop interactive e-learning, using the Adobe Creative Cloud and Adobe Captivate, based on learner need analysis. Create Quick Reference Cards (QRCs), infographics, and work flow diagrams for senior management. Create graphical data images for the monthly contract Project Management Report (PMR).• Manage projects by analyzing needs and product requirements, by meeting with the product stakeholders and development teams for five distinct applications, then establishing deliverable production schedules and deadlines based on application release dates. Coordinate multiple team members’ content and graphics development.• Mentor peers on best practices in instructional design by providing peer reviews of their deliverables which detail adjustments they can make to improve the learner’s retention of the content. Conduct quality reviews.• Serve as team’s Jira coach by conducting group and one-on-one workflow and best practices training, developing job aids, and designing various filters, dashboards, and Kanban boards to support the needs of the team. The filters and dashboards are used by management to track the team’s workload by each individual team member. • Developed an evaluation rating system which allows the Government Leads to provide work quality and contractor performance assessment directly on Jira task tickets. The system includes a Jira dashboard which displays a summary of the evaluation results. The rating system benefits the team by eliminating the redundancies of the previous evaluation method, provides transparency in the assessment process, and provides immediate feedback to the contractors.

Cbp, Springfield Va

• Support the design, development and delivery of instructional materials, instructor-led, webinar, and web-based training.• Develop interactive e-learning using the Adobe Creative Cloud and Adobe Captivate.• Analyze needs and product requirements to create instructional materials using Agile Methodology.• Manage projects by establishing project schedules and deadlines, coordinating multiple team members’ content and graphics development, and conducting quality reviews.• Prepare monthly project management reports using statistical data from Jira.• Serve as team’s Jira coach by conducting group and one-on-one workflow and best practices training, developing job aids, and designing various filters, dashboards, and Kanban boards to support the needs of the team.

Dod Dtic, Ft. Belvoir Va

• Lead the development of training curricula and materials (i.e. user guides and CBTs).• Established delivery methods to meet varied training needs.• Evaluated and recommend strategies and tools (including COTS tools) for implementing training objectives.• Authored documents on a variety of Training related topics.• Evaluated and recommend tools for use in training.

Cftc, Washington D.C.

• Developed and implemented a quarterly training plan for CFTC end customers based on a review metrics to identify areas needing new IT training necessary to proactively support users.• Conducted regularly scheduled on-going trainings for CFTC end customers. • Developed and conducted MS Office and Windows 10 training courses for CFTC end customers.• Using FootPrints tickets, tracked customer needs and provide one to one personalized training to customers.• Developed IT course materials to address requests by end customers and IT managers including hands-on exercises, training documentation, class surveys, and subject matter.• Created and updated training materials using MS Office tools, Adobe Captivate, and/or Camtasia Studio including the storyboards for video productions.• Maintained and updated the training courses and materials repository.• Conducted a QA review of technician tickets weekly. The ticket reviews require a completed documented form for each ticket reviewed to assist with training.

Uspto, Alexandria Va

• Provided classroom instruction to over 120 examiners in the USPTO Patent Training Academy (PTA).• Provided assistance and on-the-spot consultation to all United States Patent Office staff on workflow automation tools, desktop and collaborative software in-person and remotely via Lync shared desktop, Group Chat, Cisco WebEx and WebEx Training Center.• Provided custom service and one-on-one technical support delivered over the phone.• Serve as Project Lead for the development and implementation of various 508 compliant training materials (handbooks, lesson plans, training presentations, and quick reference guides in delivery formats such as Adobe Acrobat PDF, Microsoft Word documents, and Microsoft PowerPoint presentations).• Created Access databases to track the production of training materials and student requirements to complete training.• Worked one-on-one with SMEs to identify learning objectives for training materials for various audiences.• Trained staff on SharePoint structure and functionalities such as: navigation and file management, uploading files, creating folders, documents and links to documents, and user permissions.• Developed curriculum and 508 compliant learning materials for a series of small group Microsoft Access training sessions.

• Provided instructional guidance and explanation within Blackboard course room• Coached and tutored selected learners using Adobe Connect• Assisted the evaluation of discussions and assignments• Developed and implement online training activities• Counseled learners about time management• Helped learners develop their critical thinking skills• Advised learners about the available resources and supportive services offered by the college

Responsibilities• Taught graphic design courses using Adobe Photoshop, Adobe Illustrator, and Adobe InDesign• Taught instructional design and the ADDIE model• Tracked student performance, submit daily attendance records, and update students grades weekly

Accomplishments• Directed the only program to meet the GED requirement of 25 passes for the ARRA (American Recovery and Reinvestment Act) Community Services Block Grant administrated by United Planning Organization (UPO) • Exceeded ARRA GED program goal by 12% with a total of 28 GEDs for the duration of the contract• 74% success rate twenty percent higher than overall GED passing rate for DC• Partnered with lawyers to help ex-offenders complete court mandates and be released from legal supervisionResponsibilities• Interviewed and screened prospective students• Performed learner assessments• Designed educational and training materials• Developed curriculum, using conventions of the ADDIE (analyze, design, development, implement, and evaluate) model • Prepared students to pass the General Educational Development (GED) exam • Taught Adult Basic Education (ABE), job readiness, and life skills courses• Provided students with immediate feedback on progress and assisted them in setting achievement goals• Counseled and assisted students with college registration process

Accomplishments• Promoted from adjunct instructor to program director• Built program enrollment from 30 to 200 studentsResponsibilities• Conducted academic advising and mentored at-risk students• Counseled and monitored the academic progress of students on probation• Developed student retention plans• Created student schedules by reviewing prerequisite and course sequencing requirements• Solved student-faculty and employee issues• Recruited, managed, and mentored faculty• Taught graphic design courses using Photoshop, Illustrator, and InDesign and college preparatory courses

Washington D.C. Metro Area

Accomplishments• Promoted from instructor to department head• Constructed a three tiered department from the consolidation of four departments• Increased GED passing rate by 7%• Enrolled 25% of program participants in collegeResponsibilities• Created method for screening, tracking, monitoring, and reporting all persons who request supportive services• Directed and conducted counseling and referral services for clients as needed• Developed and implemented GED, job readiness, life skills training, and tutoring programs • Counseled and assisted students with college registration process• Established overall goals and objectives and managed department duties including preparing a departmental budget, planning and development of four divisions: intake, education and training, community services, and employment services• Maintained students records and program statistics• Interviewed and screened prospective students• Prepared students to pass the General Educational Development (GED) exam • Taught Adult Basic Education (ABE), job readiness, and life skills courses• Created daily and individualized lesson plans to meet the course objectives and outcomes • Provided students with immediate feedback on progress and assist them in setting achievement goals• Generated and maintained a resource list of client sources including guest speakers• Established and maintained contact with local businesses to develop employment and training opportunities for clients• Represented the agency to community partners, government agencies, and business leaders as needed

Master Of Science In Higher Education, Integrative Studies, 3.9

Master Of Education, Instructional Technology, 4.0

Ba, Studio Art