Assisted users with the selection, installation and tracking of PCs and related software. Troubleshot network problems and advises departments on a variety of network solutions. • Managed users by using Active Directory & oversaw 29 servers running Windows Server 2000 and 2003. • Provided on-call technical support after hours for two locations to diagnose & resolve system problems without delays. • Assisted in designing, testing, and evaluating systems such as local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems. • Developed & implemented policies, procedures and associated training plans for system administration. • Traveled to remote sites (Mexico, Kentucky, and Texas) to set up remote inventory systems and communications including wireless scanning devices. • Trained associates on various PC/network related topics including hardware, software and security.

Oversaw and managed over 40 PC’s on a daily basis. Researched, designed, developed, and tested computer hardware. Installed all system upgrades including hardware and software. • Oversaw the daily operations of computer hardware systems, ensuring that PCs ran effectively as possible. • Responsible for anticipating problems and took preventative action to solve problems that occur during operations. • Applied the principles and techniques of computer science, engineering, and mathematical analysis to the design, development, testing, and evaluation of the software and systems that enable computers to perform their many applications. • Defined program goals & office procedures for employees helping to determine staffing requirements and costs for programming operations. • Reported system problems to management and confer with them to resolve production technical computer issues. • Became familiar with AS400, Networks and Mainframes.