●Presales architect to attract new customers and sell current customers new offerings. ●Lead Architect for Identity, End User Compute, Exchange, OneDrive, Teams Voice, and Chat for Mergers, Acquisitions, and Divestitures in tenant-to-tenant migrations for multiple customers. ●Design and implement greenfield M365 tenants for new customers and divestitures. ●Serve as the primary point of escalation for projects, clients, and the firm. ●Occasional duties of systems engineer

●Leadership Engineer with 5 direct reports to supply coaching, feedback, professional advice, and camaraderie. ●Successfully executed a merger and acquisition project, migrating ~500 Exchange mailboxes and ~250 computers using Autopilot, resulting in a seamless transition to a new tenant. ●Designed and deployed Microsoft Teams for multiple clients, enhancing communication and collaboration. ●Aided clients in streamlining device deployment strategies through Autopilot in both Hybrid Azure AD Join and Azure AD Join architectures. ●Supplied setup and configuration guidance for Identity and Access Management, including Azure AD Connect and Conditional Access. ●Documented customer environments throughout the project lifecycle, creating smooth handovers.

Volunteer Local Chapter Organizer (LCO) responsible for organizing and presenting quarterly meetings for the Milwaukee chapter of the Microsoft Teams User Group.

Manage all facets of infrastructure and technology roadmap for the 3rd largest and fastest-growing frozen pizza manufacturer in the country. ●Lead, coach and develop a team responsible for LAN/WAN administration, telecommunications, systems administration and technical support for a 24/7 CPG manufacturing facility. ●Created and manage a rolling 3-year IT roadmap including infrastructure, Office 365 and workstation roadmaps. ●Oversaw the successful conversion of 10 VMware hosts running a 100 Citrix VDI environment and all virtual servers to 5 Hyper-V hosts utilizing Remote Desktop Session Hosts for new terminal connections while removing legacy SAN, NAS and servers. ●Converted entire organization to Office 365 Pro Plus from varying versions of the Office platform to be able to leverage co-authoring through SharePoint Online and Microsoft Teams. ●Successfully implemented Intune for iOS and Windows 10, utilizing Autopilot and policies for zero touch deployment of new workstations for users, including applications, Bitlocker, Windows Updates and other management policies. ●Centralized all Service Desk, Infrastructure, and Applications documentation for a team of 8 into one centralized OneNote notebook enabling access and ability to reference from any device and when on-call. ●Implemented SolarWinds to monitor the uptime and health of the IT infrastructure including 700 Office 365 users, 80 Aerohive wireless APs, 15 Juniper switches, 5 Hyper-V hosts running 85 virtual servers, Azure AD, Intune, card access and video security cameras, and firewalls.

●Managed, coached and developed a team responsible for telecommunications, systems administration, LAN and WAN administration, and technical support. ●Created and implemented Cyber Security roadmap, implementing security best practices for the first time in the history of the organization. ●Responsible for the overall health and uptime of IT infrastructure in North America and Europe including over 900 users globally on Office 365, 100 Aerohive access points, 80 Juniper switches and routers, Interactive Intelligence phone system and 150 Windows servers across 30 locations. ●Managed the integration of 250 Asia users into established Office 365 from a separate domain. ●Designed WAN and telecommunications networks for disaster recovery. ●Continuously develop and foster relations with Europe and Asia IT counterparts to implement policies, procedures and technology standards across the global IT organization. ●Developed and facilitated end-user training in support of Office 365 as well as other application training across the global organization. ●Provide support and guidance to the Service Desk team and work to improve internal processes and procedures within all departments of the IT organization. ●Work with all levels of management on a regular basis and play a key role in developing the overall IT roadmap on an annual basis.

●Designed and successfully led the implementation of Office 365 with migration of 650 user mailboxes in North America and Europe. ●Developed vision and created the Infrastructure and Operations Team to design and implement system and network administration best practices and provide Tier 3 level support through escalations from the Service Desk Team. ●Member of IT leadership team responsible for supporting 30 locations located throughout Europe and North America. ●Established Change Management program according to ITIL best practices.

●Manage servers (including Active Directory, IIS, SharePoint, Exchange, SQL, Great Plains and Terminal Server) and LAN and WAN (including switches, FortiGate firewalls, DNS, DHCP) for Market Probe’s six North American offices.●Provide support for two offices in Canada, two in Missouri, and two in Wisconsin as well as remote users spread across North America. Manage three support staff which includes coordinating rotating help desk schedule and 24x7 on call rotation.●Oversee corporate security programs in line with requirements of financial and healthcare clients. Work with CISSP to develop and maintain and fulfill policies. Responsible for documentation of security programs and policies for external auditors and external questionnaires for clients.

Worked with Market Probe’s Network Administrator installing operating systems and software; troubleshooting user problems dealing with Microsoft Office and Windows; troubleshooting Microsoft Windows 2000 Server.

Worked with LAN and Corporate Messaging teams assembling server hardware; installing Windows 2000 Server; migrating workstations and users from the old Windows NT 4.0 domain to the new Windows 2000 domain.Used Remedy Support for tech support to help users with various problems; worked on network documentation.