Louise O'Donnell Email & Phone Number

Stamford, Ct, Us

Leading the innovation process, including generating new ideas and innovative strategies for best in class development services, compliance, security, and operations. Fosters collaboration, partnerships, with external partners and internal departments to enhance the Bank’s lending value proposition and produce well-integrated programs, products and services. Responsible for development and articulation of the Bank’s digital strategy; the design of programs using transformational technologies that connect Bank information and services with constituents’ expectations; and the implementation of the Bank’s roadmap that drives the adoption of commercial digital technologies that align with the Bank’s overall strategic objectives.

Toronto, Ontario, Ca

Led global digital transformation for TD Commercial Services across 26 applications portfolio led 197 person global team in US, Canada and India.Responsible for planning, management, and delivery of IT solutions with a focus on structured and unstructured data management; solution architecture; COTS integration and custom application development (including mobile); collaboration and content management systems for internet, extranet, and intranet; and records management. Utilized an agile methodology to effectively introduce and integrate new technologies; deliver unified solutions in support of business strategies; architect solutions with a focus on standardization and reusability; and streamline processes to improve the operating effectiveness and performance of the Bank.

Strategic Leadership & Compliance: Led 2 JV parent companies and drive execution of custom ERP platform ($12MM) which exceeded SLA's. Led and unified Joint Venture teams (75+) to convert core processing system in 9 months.  Orchestrated 3, 6 and 9 month strategic plans focusing on stable technology & nimble solutions (Cloud, E-commerce, customer loyalty, VOC, and social media engagement) to gain revenue & improve branding. Execution and Architecture: Reengineered a new network to Reduce Telephony Expenses while increasing contact center functionality involved converting from analog, T1 and DS3 to VOIP, SIP, and soft phone for anytime/anywhere access for our diverse employee base saving $160K per year. Launched company's first 3rd Party web portal into the Cloud MSFT Azure with Paypal, complete back office workflow, document management and social media chat support attracting 6 new clients in first year. Created a nimble and scalable telephony solution for new Customer Contact Center to the cloud using ININ PureCloud solution to save $160k in capital expenses while increasing contact center functionality fully redundant anytime/anywhere customer service.  Architected business intelligence (BI) framework by reverse engineering non documented Oracle database.PMO & Resource Development : Managed Portfolio $20MM containing 3 programs and 35 projects Built PMO to establish delivery consistency and predictability. Wrote and aligned all IT Governance policies and procedures to comply with FFIEC, ISO27002, SOX 404.  Coached and mentored staff for high performance 24/7/365. 100% staff retention rate for 4 years. Built company's first IT department and crisis response team responsible for SEV1 resolution. Drove several key initiatives to increase company performance using technology solutions using C# .Net / SQL server and other technologies to enable retail to focus on key objectives.

 Recruited to remediate and resolve FDIC C&D (Cease and Desist) in 4 months. Strategic Leadership & Compliance:  Provided for enterprise-wide IT operations systems, Vendor Management & Contracts for 24/7/365 anytime/anywhere fully redundant 100% uptime financial institution.  Controlled Purchasing ($5.5M) of IT hardware, software, and facilities and reduced office expenditures by 20%  Negotiated and procured over $5 million in new and renewal IT vendor contracts saving $1M and improved SLA.  Led the conversion and implementation of new ERP system to replace multiple legacy systems.Execution and Architecture: Operational budget $64M, Capital budget $45M. E-commerce: Instituted 10 second credit decision for on-line credit card decisions. Led re-engineering of $155M ACH origination and processing automation which reduced errors and enable business growth of $2M-$3M a year.  Directed telephony Infrastructure redesign to reduce expenses(+168K), increase speed, 100% uptime. Implemented new Federal Reserve system and improved payment rates on ACH, remotely created checks and charged-off accounts via Check 21 technology, payment control enhancements, and rules based technology.  Directed development and execution of an enterprise-wide disaster recovery and business continuity plan. PMO and Resource Development: Established PMO to drive over all project delivery and new product development  Created VMO (Vendor Management Office) clearing regulatory objections.  Developed processes for crisis, incident and problem management process that improved overall stability/reliability thru root-cause analysis and resolution. Created enterprise-wide security awareness training. Led Information security and facilities security inclusive of surveillance cameras, robbery GPS solution, vulnerability and system penetration testing, and brand protection cease and desist.  Managed ISO-27001, ISO-27002, GLB, PCI/DSS and Physical security audits

Mount Laurel, Nj, Us

Directed all technology functions for a rapidly growing National Bank. Focused on growing and improving business competitive position by optimizing efficiency of retail operations and creating organizational resilience, customer value opportunities and potential scalability for strategic growth and customer demands. (Legends, cash management, commercial and consumer lending workflows) Led the corporate-wide IT transformation initiative to deliver IT savings of $2 million in 3 years, reduced cost to 30% on vendor contracts which while maintaining or improving customer satisfaction and function. Created a 2 year strategic technology roadmap for enterprise wide efficiency process improvements.  Led rapid growth achieved by spearheading development techniques, which focused on flexibility, quality and collaboration with partners and customers.  Delivered 99.99% uptime 24/7/365 availability. Transformed IT department to a "high performance team". Implemented over 30 projects and systems to streamline and establish an IT department which is reliable, secure and nimble. Reengineered business application for commercial lending, consumer lending, Cash management, appraisal and pre-payoff and integrated billing system using CMMI, PMI, and Lean 6 sigma. Acted as Sr Strategic Lead and Architect to save over $500,000/year. Successfully led an integrated $400M+ Merger & Acquisition on aggressive 100 day plan. Established PMO to drive over 75 application initiatives, 3 mergers & acquisitions through the repeatable process for high quality delivery. Systematically drove multi-million dollar projects through the full SDLC, delivering industry leading solutions to market on time, within scope and budget. Reduced cost to 30% on vendor contracts which while maintaining or improving customer satisfaction and function

Master Certificate, Organization Management

Project Management Professional, Project Management

Certified Scrum Master (Csm), Agile And Lean Project Methodology

Bachelor Of Science - Bs, Computer Science