Conduct top-of-the-line penetration tests and red team exercises on internal networks, external networks, wireless networks, web applications, mobile applications, thick clients, and Active Directory environments.If there's a way in, we'll find it.

My duties with Depth entail some of the following:• Perform formal penetration tests on web and mobile applications, internal and external networks, social engineering, and password auditing services.• Exploit vulnerabilities discovered in an attempt to reach the highest possible impact achievable with an issue.• Document vulnerabilities on an executive, management, and details/engineering perspective. This includes providing fully reproducible steps and eliminating all false… Show more My duties with Depth entail some of the following:• Perform formal penetration tests on web and mobile applications, internal and external networks, social engineering, and password auditing services.• Exploit vulnerabilities discovered in an attempt to reach the highest possible impact achievable with an issue.• Document vulnerabilities on an executive, management, and details/engineering perspective. This includes providing fully reproducible steps and eliminating all false positives from reporting.• Perform discoveries on client's external-facing assets to help them determine their true attack surface.• Use contextual judgement to rate and help organizations prioritize severity of discovered vulnerabilities along with their respective impact.• Perform remediation validation on findings discovered from client requests as follow-up. Show less

- Worked in a "team lead" role where I would provide on-hand third level style support to helpdesk staff and assist in complex issues where tier 1/2/3 helpdesk staff are not able to resolve, therefore resulting in higher resolution rates.- Worked on a 24 hour on-call schedule in case of major incidents where I directed "Severity 1" conference and technical bridges in the case of a major incident. Also relayed information to C level executives, Senior Directors, Directors, and… Show more - Worked in a "team lead" role where I would provide on-hand third level style support to helpdesk staff and assist in complex issues where tier 1/2/3 helpdesk staff are not able to resolve, therefore resulting in higher resolution rates.- Worked on a 24 hour on-call schedule in case of major incidents where I directed "Severity 1" conference and technical bridges in the case of a major incident. Also relayed information to C level executives, Senior Directors, Directors, and management. This also worked vice-versa as I would have to relay information back to the helpdesk specialists from senior leadership as well. - Assisted in large software deployment support, networking, and development of custom tools to automate complex processes within a healthcare organization of 20,000+ clients and 2,700 different applications. Consistently worked with management, third level teams, and direct leadership to make improvements.-Troubleshot and diagnose issues with large enterprise phone consoles/systems such as our Avaya setup. Managed users in Marquee/Site management tools to create and edit extensions. Also directly responsible for configuration of new hires on the helpdesk into the phone system.-Utilized tools such as powershell, Batch scripting, Windows command line, Citrix Director/AppCenter, Bomgar, Active Directory, Group Policy, IBM qRadar, Splunk, Solarwinds, CarbonBlack, FTP, SSH, SMTP/Exchange, SNMP, bash scripting, and much more. Requires intimate knowledge of EPIC Electronic Medical Record, HIPPA, the OSI 7 layer model, scripting languages, and the like.Helped clients build very large and "big data" type spreadsheets, documentation, and other such tasks in Excel, OneNote, Word, and Office 2010/2013/2016/365. Also worked with Access databases involving complex SQL queries.- Used tools such as SAP/PowerBI to run performance reports for the helpdesk each month.- Spearheaded enterprise-wide communication to end users for large scale projects. Show less

Responsible for managing on a one on one basis - users and customers that have had ongoing and difficult to resolve technical issues regarding installation, hardware, and various software/hardware configurations. Diagnosis of sometimes complex networking issues across non-standard, residential setups involving routers, switches, Satellite installation components, and much more with limited information about each setup. Often required coordinating with In Home Services and Field Service Managers… Show more Responsible for managing on a one on one basis - users and customers that have had ongoing and difficult to resolve technical issues regarding installation, hardware, and various software/hardware configurations. Diagnosis of sometimes complex networking issues across non-standard, residential setups involving routers, switches, Satellite installation components, and much more with limited information about each setup. Often required coordinating with In Home Services and Field Service Managers to build custom work orders, designate specific technicians, and ensure tasks are performed. Additionally, also performed retention in the role for DBS subscribers by carefully allocating resources on a case by case basis involving complex billing issues, policy, and the like. Most times, both of these functions connected directly and required knowledge of customer relations and applying proven methodologies to de-escalate and resolve. Show less

Did a little bit of everything!