Luke Baker Email & Phone Number

Independence, Mo, Us

Kansas City, Missouri Area

•Coordinate activities, resources, and information for a team of elite cyber security professionals •Liaising with clients and stakeholders to identify and define project requirements, scope and objectives•Make certain that clients’ needs are met as the project evolves•Help prepare project proposals, time-frames, schedule and budget•Monitor and track project’s progress and handle any issues that arise•Act as the point of contact and communicate project status adequately to all participants•Use project management tools to monitor working hours, budget, plans and money spent

Stores that I have implemented incentives and contests have grown their Windows phone sales up to 200%. Increased Windows phone sales by 70% within market through role playing, coaching, training.Won nationwide innovation contest by creating marketing videos and mock training web sites.Train and support sales representatives at all major cell phone carriers on Microsoft devices and services.Manage and support a territory of over one hundred stores. Build relationships to gain strong communication within store leadership to help surpass sales quotas.Territory covers two hundred mile radius. Lead a creative team call on a regular basis to create innovative ways for my team to excel in their currant roles. Regularly conduct team’s weekly call, coaching team on the programs directives.Completed online management courses provided through Marketsource.Nominated to attend the top performers trip recognizing the top field sales trainers in the nation.

Responsible for reaching and exceeding monthly store quotas thru managing andcoaching a team in sales, driving new business to retail location thru outreach events,cold calling, and calling on existing accounts, while maintaining existing customeraccounts. Continuously staying up to date on all new sales strategies and competitors.Was moved to the busiest store in the Kansas City East market to drive morebusiness, and capitalize on missed opportunities.Work with all new hires for sales by training, coaching, and developing newemployees on T-Mobile sales strategies, as well as installing an understanding of T-Mobile values.21% percent growth in handset protection the first month at new location.Have driven this high volume location to be among the top stores in the market in all metrics on a consistent basis.

Responsible for reaching and exceeding monthly store quotas thru managing andcoaching a team in sales, driving new business to retail location thru outreach events,cold calling, and calling on existing accounts, while maintaining existing customeraccounts. Continuously staying up to date on all new sales strategies and competitorsOver 120% to revenue goal first and second quarter of this year.105% to Growth goal Year to date.Was a leader in an outreach for my market which increased handset protectionsales 19% in one month for the entire market, while continuing to grow this metric.Recognized by district manager for being 150% to goal on a promotional weekendand the top store in the market July 2011.

Meeting sales goals and quotas, customer service, product andservice knowledge, competition knowledge, outgoing calls on existing accounts to increaserevenue and sales. Right fitting customers and customer follow ups to reduce churn.Selling multiple services and features and presenting it as one package.180% to goal first month as Retail Sales Representative by singinga small business account.In the top five salesmen market wide six months in a row prior tobeing promoted. Was asked by upper management to lead a class on selling handset insurance due to my high results. Exceeded revenue goals and quotas consistently year over year.

Associates, Arts

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