Agile Delivery & Project Management• Facilitates scrum teams in meeting sprint and release goals, driving agile processes like planning, grooming, demos, and deployment.• Organizes teams for quarterly PI Planning and manages velocity for better prioritization.• Generates sprint health reports in Jira and removes impediments, coaching teams to self-manage and organize.• Conducts team retrospectives to foster continuous improvement.Team Leadership & Collaboration• Coordinates requirements and dependencies across domains, collaborating with other teams for smooth delivery.• Proactively communicates with dependent teams and coaches teams on agile methodology for self-organization.Communication & Stakeholder Engagement• Communicates updates, risks, and issues clearly at all levels, from scrum teams to directors.• Ensures teams are informed of scope or schedule changes and engages stakeholders on priorities, blockers, and decisions.• Works closely with Product Management and Product Owners to refine and prioritize stories.Process Improvement & Coaching• Coaches teams on agile mindset, identifying process improvement opportunities to enhance efficiency.• Ensures a healthy backlog by working with Product Owners to maintain at least two sprints of refined work.

Offers Delivery PMO Lead quality implementation of offers by facilitating cross-functional activities and ensuring enterprise-wide impact assessment.• Facilitated weekly cross-channel meetings to launch 12 promotions by EOW to consumer group.• Discovered the need for promotions process to run leaner and initiated the conversations to create drastic changes to make it easier for the frontline to find important information.• Launched over 50 consumer promotions to market in 6 months, including releases of dark devices, IOT products, with projects valued at millions of dollars.• Hyper focused on project details by using the correct verbiage to prevent misunderstandings from customers.Integrated Customer Experience Designing end-to-end customer journeys that aligned with the priorities of the company, while providing the best possible customer experience• Researched and proposed processes for the new application include online purchasing, cash handling, and delivery methods to streamline processes and operations across 7000 locations.• Brainstormed utilizing Figma boards on how to repurpose current programs into a new application providing frameworks for vendors to build their new software.Coordinated offsite event at the Springfield Call Center to sell Branded Gear to build company culture and brand, and recruitment for our program to increase the number of future candidates.Facilitated participation in the annual Bring Your Kids to Work Day (BYKTWD) company-wide event across 3 headquarter locations and 24 direct reports.Analyzed CRM software to apply promotions for Costco and B2B escalations, increasing customer satisfaction and retention.Drafted process documents for in-store experience for a specific store format to rebrand the program’s appearance.

Led and developed the team for best-in-class results; Winner’s Circle Q4 2021 (Top 2% in sales in the company)• Responsible for championing change within the district through engagement, accountability, and communication by partnering with other managers and sharing best practices for implementation with the teams.• Responsible for teams that consisted of up to 12 direct reports, some having 10 plus years of tenure.• Assisted new hires through three-week training program by teaching systems expertise and best practices for success in their new role.• Carried out sync conversations to address the learning style of each direct report to increase metrics, leading one team from the bottom third of the district to the top third within one quarter.

● Enrolled in a development program to learn leadership communication, inspiration and follow up to further my understanding of different management systems.● Participated in an integration program to educate multiple Sprint locations on T-Mobile’s principles, sales models, and operational procedures to have them up to company standards within one quarter.○ Set the cadence with how to communicate within the new program by creating best practices like weekly syncs with manager and daily standups with the team to spread knowledge and best practices.○ Discovered alternative learning styles to implement different training methods to assist fellow specialists and new employees with retaining information.● Spearheaded a new marketing program that brought customer engagement to local events for over two years. The mobile showroom was brought to events for customers to experience the company culture and sign up for service.○ Increased brand awareness by utilizing social media and local vendor runs with the event team to increase the number of new accounts.○ Managed Salesforce to submit B2B leads and appointments with our exclusive Account Executive.

● Provided best in class customer experience, leading the location to being awarded #1 NPS score in Great Plains Market in 2014 for corporate and dealer locations.● Partnered with local Business Network International chapter to gain community support and increase small business sales, becoming #1 in our district with B2B sales.● Assisted sales manager with scheduling, weekly inventory audits, merchandising and other managerial tasks.

● Revamped the Service and Repair department to make it a viable and profitable part of the business, leading the company to open 2 additional locations based off established management model.● Supervised 10 direct reports, partnered with 1 store manager, and collaborated with 2 service managers and the 2 owners of the company to make the Service and Repair department successful.● Trained all store employees on device triage to minimize needed repairs, how to transition from service to sales, leading location to #1 in sales and customer satisfaction in the company, comprising 15 separate locations.● Effectively managed back-office operations which included reconciling tickets, ordering inventory and warranty returns to allow staff to focus on their daily responsibilities.● Managed daily and monthly paperwork utilizing new procedures that enabled staff to search and audit inventory in a more efficient and timely manner.

Achieved being in the Top 3 Sales Associates month over month Assisted with managerial tasks since the store manager ran two locations in one mall Offered great new benefits to customers like T-Mobile@Home, Family Allowances, and MyFaves Used Watson, ICAM, and Retail iQ (POS systems) daily

Balanced sales and leadership responsibilities at multiple locations simultaneously.Responsible for training staff on internal systems, operational processes, and sales models.