Logan Hardy Email & Phone Number

Olathe, Ks, Us

Analyzing post-contact customer surveys using complex SQL queries and statistical analysis, creating insightful data visualizations in Python, to drive data-backed business decisions.Developing reusable analysis templates in Docker streamlining data extraction and transformation processes, which improve efficiency across recurring analysis tasks.Enhancing survey invite logic, reducing duplicate invites by 20%, resulting in a 5% improvement in customer satisfaction.Designing machine learning models to predict customer contact behavior post-product registration, achieving 99.5% accuracy and a 10% recall rate. Implemented MLflow to track models, hyperparameters, and performance metrics.

Automated grading processes by designing R scripts to validate student submissions, improving consistency and flexibility in evaluation criteria.Guided students in data science methodologies, offering personalized support to enhance their understanding of key course concepts.

Olathe, Kansas, United States

Analyzed FAQ article readability using NLP techniques and customer support metrics, leading to improved content that reduced customer reliance on additional assistance.Built an ETL pipeline to consolidate data from various sources, employing rigorous data validation methods to ensure accuracy and consistency.

Provo, Utah, United States

Developed role-based access web application using Python and Django, managing over 3,000 user profiles, with secure, scalable access controls.Deployed machine learning algorithms to analyze training video performance, delivering key insights through intuitive dashboards, for operational improvements.Designed and optimized AWS cloud infrastructure for cost efficiency, security, and scaling of services.

Nogales, Arizona, United States

Implemented a new software program managing the imports and exports of millions of dollars’ worth of materials through an efficient, adaptable, and user-friendly interfaceAudited entire system to ensure accurate collection of information from databases, prevented user error with additional safeguards, and uploaded documentation to United States and Mexican customs departments automaticallyPerformed quantitative analyses of cash flows through the collected data to predict proper quantities needed, reducing excess raw materials by 10%

Provo, Utah Area

Led an intern team of 5 to improve an innovative app, enabling end users to share content on various topicsIntegrated JavaScript programming skills with launching new features and debugging, as well as database management for 10,000+ videos and user profilesAnalyzed cash flows to and from the business, upwards of $50,000 to plan for appropriate costs and marketing investments

Master'S Degree, Management Information Systems And Services

Bachelor'S Degree, Information Systems, 3.90

Activities and Societies: BYU AIS (Association for Information Systems) BYU Data Science Club