Isaac Mccrary Email & Phone Number

Kansas City, Mo, Us

Kansas City, Mo, Us

Overland Park, Kansas, United States

-Utilize speech analytics tools to identify and mitigate areas of risk related to compliance and customer experience.-Ensure the reliability and functionality of the AI Systems. Leads testing and validation of the AI model, and calibration calls with the AI vendor to improve accuracy and performance of the AI scoring model.-Ensures the accuracy of the internal and external quality assurance auditors. -Reviews daily, weekly and monthly reports of auditor efficiency and tracks against auditor goals.-Reviews any QA appeals from the Medicare organization and works with the Manager of CX and QA to approve or reject each appeal. -Design and implement training programs to enhance the skills and knowledge of the sales teams.-Conduct regular audits and assessments to monitor compliance performance and provide actionable insights and reporting. -Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes.

Overland Park, Kansas

-Started as Inside Sales Advisor.-Monitor inbound and outbound calls on a daily basis.-Provide actionable data to Director of Sales Performance, Supervisors, Team Leads, and Advisors.-Coordinate and facilitate call calibration sessions for Advisors.-Cultivate and maintain a relationship of trust and mutual respect with team members.-Provide daily email updates on specific advisors’ performance, outline of next day’s initiatives, and recommendations for struggling advisors to the Direct of Sales Performance.-Regularly provide on-going training and best practices/tips for all advisors.-Make recommendations to scripts and regularly propose edits to improve overall performances of key campaigns and client results.

Warrensburg, Missouri

-Started as Information Desk Attendant. -Encourage and motivate a team mindset among Information Desk Staff-Assist in facilitating schedule changes-Keep the Information Desk, its resources, and materials stocked, organized and well-maintained-Train new hires.-Assist in planning meetings and staff development training sessions covering customer service, teamwork, leadership skills and other useful topics.-Assist in the completion of Information Desk monthly service reports.

Raytown, Missouri

-Started as Cashier.-Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Kansas City, Missouri Area

Kansas City, Missouri Area

-Initiate and complete gift sales transactions with zoo visitors in a friendly and positive manner, answer all inquiries for zoo information, and provide superior customer service.-Open and close the Kansas City Zoo's gift shops

Bachelor Of Science In Business Administration - Bsba, Marketing

Activities and Societies: Association of Black Collegians- Special Projects Chair Integrative Business Experience (IBE) - Service.

High School Graduate

Activities and Societies: Kauffman Scholars Program A+ Program, Pylon Scholar, Wendell Phillips Elementary Tutor Lincoln Class of ‘65.