▪ Designed marketing campaigns using Instagram and Facebook to generate new clients▪ Designed marketing brochures using Adobe Suite to promote clients’ real estate listings▪ Bookkeeping and invoicing for company to accurately record revenue and timely receivables ▪ Worked with clients coordinating scheduling, product delivery, and conflict resolution▪ Assisted in lighting real estate properties to provide a top-quality product for total customer satisfaction

▪ Trained representatives on company policy, procedures, and roles to deliver an exceptional customerexperience and promote customer loyalty▪ Coordinated with company departments and leadership to problem solve consumer issues and assesscustomer feedback▪ Led team through unprecedented company growth during 2020 where OluKai.com sales doubled compared to previous year

▪ Managed employee schedules and payroll for all team members▪ Conducted peer and team reviews for each customer service representative▪ Assisted E-commerce team in implementation of new .com policies and programs

▪ Aided OluKai.com customers in troubleshooting issues, answering product questions, and online ordering▪ Facilitated order to fulfillment processes in placing orders by communicating with operations and shippingdepartments▪ Operated using Happy Fox Help Desk, Shopify/Magento, and Full Circle systems

▪Greeted guests upon arrival to provide a great first experience entering into the restaurant▪Prepared tables by cleaning and setting to seat guests efficiently▪Provided guests with their requests by providing drinks, bread, or anything that could make their meal more enjoyable

▪ Prepared inventory for all store branches to produce income for the company▪ Stocked shoes by utilizing organization methods to provide customers with product more efficiently▪ Prepared online orders for customers through company website for overall customer satisfaction

▪ Coded website pages using HTML to promote company’s products and their features▪ Photographed new products to shown for sale on website to generate income for the company▪ Designed website with substantial experience in Network Solutions for website design