Logan Kendrick Email and Phone Number

- I have navigated employees through constant organizational changes, the COVID-19 pandemic and difficult customer situations while partnering with cross-functional leaders.- Ensure the store achieves established objectives by directing and controlling the activities of a broad functional area and collaborating with key business partners (such as Finance, HR, and other leaders in the market).- Responsible for the development plan, monthly ratings, and annual reviews of 18-25 individual team members across the store. - Selected to support the People Experience as an area of responsibility for first year. This included responsibilities such as coordinating internal and external interviews, headcount management across all areas of the store, and virtual development programming in partnership with all six Colorado locations. - Current focus is leading both the Operations and Sales teams. Operations responsibilities include inventory control, loss prevention, preservations, and facility maintenance. Partnering with another manager for strategy, implementation and focus of Sales team of 50+ employees. - Have access to confidential company business and financial information and have the authority to make related decisions.- Cross reference data and trends from sales, customer feedback, repair numbers and store metrics to direct team initiatives in real-time.- Coach, train, and develop store employees in customer service, product knowledge, inventory control, and visual merchandising display.- Monitor the performance of store employees and support the Store Leader in addressing performance issues.- Coordinate with leaders from other functional areas of the store to deliver a consistent and positive customer experience.- Address customer concerns and difficult customer issues.

- Collaborated with Today at Apple Experience Leader to help develop team strategies and drive store engagement. - Developed, curated, and facilitated virtual content during temporary store closure.- Mentored three team members throughout Lead career experiences.- Supported store scheduling needs for extended periods including the independent creation and refinement of the whole store schedule. - Maintained a high level of attention to detail around operations including staffing, zoning, cash handling, opening and closing procedures.- Championed NetPromoter callbacks and utilized customer feedback to improve the customer and team journey. Exercised problem solving and customer focus to solve customer service escalations.

- Developed strong partnerships with the Operations Expert and Leadership teams to address operations team feedback. - Provided leadership and direction for operations team members to cross-train team members throughout the store.- Built relationships with Operations Leads throughout the market to develop my own skills and check understanding on common goals.- Focused on training and development to achieve and exceed key performance indicators including accuracy, pickup confirmation time, and best shrink score in the market.- Oversaw the the execution of all inventory and preservations tasks including 
addressing concerns and irregularities in a timely manor. This included multiple product launches and physical inventory audits.

- Facilitated both market and in-store orientation training for new employees.- Developed a large scale training exercise for the Genius Bar Services Team with a 
focus on operational expectations and business goals. - Utilized partnerships with leaders and peers to efficiently execute training programs.

- Maintained a high level of team drive by consistently exceeding repair and customer experience expectations. - Displayed strong commitment to repair and repair room standards.

- Maintained a consistent session duration time while improving individual NPS score and increasing the number of responses received.- Trained for the Genius Admin role to assist in covering scheduling needs as well as expand knowledge and learn about operations of the Genius Room. - Developed peer relationship and leadership skills while working with team members in all areas of the store as a member of the Mentor Team.

- Supported the scheduling and zoning strategy for entire sales team for six months and trained a team member to take over the responsibilities.- Developed changes in the team dynamics to better address business and customer needs regarding the point and support strategies.

- Lead a team that achieved nationwide company rankings of #1 in Home Theater and Top 20 for overall business group all three months of Q4 FY14.- Coordinated and trained a team of 7-13 members and drove daily sales while assisting the team with best practices to achieve goals.- Consistently achieved district level top performance month-to-month and was awarded Best Buy - Presidents Club Champion for both store and district levels for January FY14. - Continuously resolved customer and system issues and followed up with team members to avoid similar issues in future.- Member of the Employee Engagement Team that aimed to deliver the best employee experience store wide.

- Supervised daily operations of 7 golf service staff members.- Maintained course facilities and equipment for 150+ members and guests daily. - Coordinated weekly events and annual tournaments.- Worked interdepartmentally as part of a team to meet the needs of all members.