Logan Bray Email & Phone Number

San Antonio, Texas, United States

• Responsible for providing front-line concierge support for the USAA Board of Directors, CEO, Executive Council members, and theirsupport staffs.• Managed refresh of audio-visual collaboration equipment in executive offices, conference rooms, and other meeting spaces.• Developing strategies to support senior leadership, optimizing efficiency, identifying risks, and monitoring trends.• Collaborating with product owners, managers, and engineering teams to proactively create system enhancements allowing forexecutive leadership to focus on organizational goals.• Analyze current technology, provide improvement recommendations, and lead implementation of new products.

San Antonio, Texas, United States

• Provided advanced deskside as well as remote support to all users within the university's College of Liberal and Fine Arts, includingexecutive leadership, faculty, and staff.• Liaised with departments to manage the life cycle of hardware, software, and licensing, allowing for replacement of legacy assets toensure reliability.• Facilitated refresh of audio-visual collaboration equipment in meeting spaces in partnership with executive leadership enablingstronger collaboration.• Documented SOPs for university-wide utilization by the over 30,000 students, faculty, and staff, reducing support tickets.• Provided emergency on-call support after-hours and on weekends for all campus users as part of an on-call rotation.

San Antonio, Texas, United States

• Managing over 1000 Macintosh and iOS devices using JAMF Pro• Performing software and machine language scripting (shell, bash, python), application packaging, provisioning, and deploymentof applications• Developing automated processes for enrolling and setting up computers for a zero-touch IT experienced upon purchasing a newdevice• Troubleshooting and resolving issues with multiple Windows and Macintosh computers• Usage of services such as Splunk for tracing account issuses on the network• Managing, modifying, and creating of administrative scripts in PowerShell for Active Directory• Imaging and setting up devices for faculty and staff

San Antonio, Texas, United States

• Assisted with administration of Qualys Vulnerability Management tool within a Fortune 500 enterprise• Scanned over one million assets daily• Maintained scan cadence and investigated anomalies within scanning• Developed custom Python scrips to automate day-to-day tasks leveraging web APIs• Gathered and analyzed data to leverage findings to recommend improvements

Tomball, Texas, United States

• Worked with mobile device management (MDM) solutions to ensure that the 500+ devices on campus are managed and secure• Planned the strategic rule out of new wireless access points (WAPs) to the 220,000 sq. ft campus across 4 buildings• Troubleshooted issues with networking infrastructure• Worked with voice over internet protocol (VoIP) phones and sessional initiation protocol (SIP) servers• Implemented and understood help desk software to ensure that issues are tracked for facilities and technology• Trained users on the use of new technologies