Logan Blackman Email & Phone Number

Bryan, Texas, United States

• Maintained accountability for fielding a high volume of inbound 9-1-1 calls through a computer-aided dispatch system, as a Telecommunications Operator for Brazos County 9-1-1.
• Triaged, prioritized, and dispatched calls in concert with local law enforcement and firefighters; and helped callers administer life-saving medical assistance.
• Determined the location and severity of emergencies while summarizing and relaying pertinent information to emergency responders; and de-escalated distressed callers during difficult situations.
• Updated and maintained criminal justice information, fugitive data, & other confidential information.
• Empowered a team of 8-10 staff through training and coaching while monitoring performance to supply constructive feedback and encouragement.
• Facilitated orientations to acclimate new hires while participating in on-call rotations as needed (and came in on short notice to assist with large-scale events).

Navasota, Texas, United States

• Maintained accountability for repairing or overhauling agricultural equipment, building or repairing installations, and light plumbing and electrical.
• Facilitated daily operations by working collaboratively to transport equipment, dispense fertilizers and herbicides, and conduct pruning.
• Harvested, cut, baled, and stored hay for the winter; and managed and fed cattle while dispensing medications as needed.

San Marcos, Texas, United States

• Triaged, identified, and prioritized basic to complex issues for a high volume of users, while working in a fast-paced, inbound call center environment, as a Technical Support Rep for teleNetwork.
• Liaised with callers to navigate them through each stage of issue resolution while demonstrating a robust technical skillset.
• Troubleshot and resolved issues while documenting repairs and other pertinent information in a proprietary database.
• Improved the customer experience by using appropriate interpersonal styles and methods to reduce tension in antagonistic situations.