Logan Ehlers Email & Phone Number

Cape Town, Wc, Za

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

• Work with stakeholders to understand their drivers and help develop the product strategy and business cases• Define and clearly communicate a prioritised roadmap plan that implements the strategy, including measurable improvements• Assist with identification of epics, themes and features into user stories that are granular enough to be achieved in a single sprint• Build and maintain excellent stakeholder relationships• Actively seek input from internal and external stakeholders and complete competitor analysis to stayahead of industry and best practice• Assist with product /system/process documentation to support users and business continuity• Participating in the daily scrums, sprint planning meetings and sprint reviews and retrospectives• Work with the Scrum Team and Product Manager to deliver key milestones, including managing andprioritising the story backlog to ensure the work items delivered meet expectations• Provide regular updates to stakeholders on strategy, successes, learning and progress on product vision• Understand the strategic and competitive position of the product, carry out competitive analysis anddeliver value adding increments• Measure product KPI's and evaluate the effectiveness of features against the business goals/objectives.• Maintaining an excellent holistic knowledge of product, processes and the business• Lead and inspire the Scrum Team to instil quality, encourage innovation and reduce defects

City Of Cape Town, Western Cape, South Africa

• Work with various stakeholders in understanding the regulations for new markets the company enters in.• Understand and translate the regulation into the operational requirements for the greater Risk, Fraud, Responsible Gaming and AML departments and unpack with relevant stakeholders.• Ensure that the requirements are logged and briefed into the various tech teams.• Management of various stakeholders on the progress of unpacking of the regulations and progress of the tech teams.

• Relationship management between the various stakeholders within DOS. • Monitoring and investigating compliance related concerns on across licensees and providing possible solutions. • Understanding and managing regulated markets from a compliance perspective - on boarding, acquisition, deposit options. • Formulating Policy & Procedure documents derived from Compliance directives, as well as assisting with all Operational touch points across the business. • Implementation and monitoring of the above to ensure that the business is compliant. • Staying abreast of any regulatory changes that may influence operational requirements. • Key involvement in KYC requirements for each market. • Conducting SOW Investigations and liaising with the AML Officer and the larger compliance team. • Investigation and Management of high profile cases. • Key contact in relation to SAR investigations. • Management of exception reporting and all internal compliance reports as and when required. • Ensures that the internal systems and business processes are catered for operationally within the Risk and Fraud Department • Ensures that business processes within operations cater to the compliance requirement involving other Operational Stakeholders • Ensures Training material understood operationally and is practically applicable

Cape Town

• Create a culture that is aligned to company values• Lead from the front ensuring the Risk Team feels supported, and that a high performance and development culture is developed by ensuring that positive performance is appropriately recognized and that under-performance is managed.• Ensure that the department’s vision is promoted and that a customer service orientated ethos is developed • Accountable for the management and execution of customer reviews ensuring the Risk policies and procedures are followed as per business process documents • Accountable for communication with clients and or partners in terms of any Risk related issues • Accountable for overseeing operational rules and reports to ensure they are triggering as they should and escalate as per Escalation Procedure where there are anomalies • Responsible for developing and driving KPIs that are realistic, achievable and in line with the benchmarks of the business. Withhold the release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria)• Shift Management• Manage ongoing escalations & prioritise workload effectively• Ensure that SLAs are met on each shift as per the targets set by the Department • Manage workload throughout the shift• Ensure time-keeping of agents regarding late-coming and break times as well as monitor attendance records• Manage and handle shift handover• Team Management• Lead, manage and motivate the team• Performance management of Risk Agent regarding both qualitative & quantitative stats for performance management purposes• Provide monthly reporting on KPI’s and agent development plans with evaluation of patterns and trends• Ensure:• Constructive team and individual meetings are held regularly • Clear and open communication with the team• Effective team work and individual relationships• Individual and overall team development• The team is informed of all business updates

Cape Town

•Full and accurate assessments of all accounts, transactions and related documentation •Review client transaction and ensure that detailed and accurate updates are recorded •Evaluate client accounts and take appropriate action as per our policies •Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications •Send appropriate requests for documentation •Review documents received for legitimacy •Ensure all requirements are met and accurate updates are entered on the system •Withhold the release of certain transactions when required to do so (via direct order or decision, as per our risk acceptance criteria) •Report and record details of clients that do not meet legitimacy standards •Extract information and review reports for incongruence

Cape Town Area, South Africa

Cape Town Area, South Africa

• Engage with current and rospective clients to showcase our product offerings.• Maintain and Improve client relations.• Managed general office duties and marketing administration, including inquiries and PR coordination.• Event planning, organizing and logistics• Handle hotel correspondence and orders• Oversee stock control and warehouse management• Customer service• Performed various accounting responsibilites including supplier statement reconciliations, international payments, invoice processing and cash flow forecasting• Drove sales across retail stores, the hospitality sector, and trade exhibitions.

Port Elizabeth, South Africa

• Supervisor• Front office• Oversee staff• Room inspections• Customer service• Stock control• Setting up and taking down for functions in the conference room

Port Elizabeth Area, South Africa

• Supervisor• Administration• Stock control and budget management• Ordering of stock• Cash management and banking of large amounts• Accounts• Customer service• Sales and marketing