Loganathan K Email & Phone Number

Bengaluru, Karnataka, India

• Managed a team of 6+ engineers focused on ServiceNow operations, platform enhancements, upgrades, Robotic Standard and Design Authority (RSDA), IPA CoE, governance, and audit, ensuring adherence to industry standards.
• Spearheaded global operations for RPA Business Units (BUs) across France, Japan, USA, Australia, Canada, and China, ensuring strategic alignment and seamless execution of automation initiatives across diverse regions.
• Collaborated with executive stakeholders across finance, human resource, supply chain, operations, and research & development (R&D), to ensure alignment of business objectives and outcomes.
• Implemented robust RPA governance frameworks, achieving 100% compliance in BOT configuration and third-party application integrations. Optimized the release checklist, managed BOT allocation, and attained thorough use.
• At Schneider Electric, the team adheres to Agile methodology within a product-centric framework, utilizing PI planning for strategic initiatives and maintaining rigorous Scrum ceremonies to ensure timely deliverables.
• Evaluated quarterly cybersecurity audit reports to strengthen platform authentication, identify unauthorized applications, and ensure compliance with legacy operating systems and software updates, effectively reducing.

Coimbatore, Tamil Nadu, India

• Authored Agile project lifecycles using JIRA, overseeing sprint planning, backlog refinement, retrospectives, and Confluence documentation, while guiding the team in Agile framework as a certified Scrum Master..
• Contributed as the primary point of contact on oil and gas project, resolving technical issues and overseeing payroll inquiries to maintain operational continuity, while effectively directing requests to the.
• Independently supported a.NET-based application for processing claim files and loading data into the SQL database, earning direct client recognition for maintaining high client satisfaction, while concurrently.
• Gathered and assessed RPA business requirements, collaborating with end users to understand business needs and document rule-based, repeatable processes for automation. Accountable for securing approval from business.
• Executed log level modifications, managed user access control, schedule update, debug mode run, automated script upgrade in bots and configured browser automation settings. Updated Blue Prism licenses and established.
• Administered Microsoft Azure environments, managing resource groups, Virtual Machines (VMs), Azure Active Directory (AAD), load balancers, ARM Templates, and Role-Based Access Control (RBAC). Ensured high availability.

Bengaluru, Karnataka, India

• Instituted expert-level technical support for Dell’s product portfolio, achieving customer satisfaction ratings exceeding 95% and consistently meeting response time targets within 98% of service level agreements.
• Provided support for desktop and laptop users, resolving complex issues related to Microsoft products, operating systems, hardware technologies, and other deployed software.
• Built operational processes and procedures to enhance speed, service, and efficiency within a 24/7 support environment, effectively triaging and resolving requests across multiple communication channels.
• Uphold comprehensive reporting and monitoring systems to ensure transparency and accountability within the Service Desk, facilitating regular communications on operational capabilities and performance.
• Demonstrated exceptional customer service by actively listening to client needs and clearly articulating solutions in both individual and group settings, leading to a 15% increase in customer satisfaction and a 20%.
• Utilized remote assistance software to diagnose and resolve issues on customers' systems.

Coimbatore, Tamil Nadu, India

• Effectively processed and produced a substantial volume of healthcare claims, consistently exceeding daily productivity targets as a top performer, with performance meticulously monitored and evaluated on a weekly and.
• Oversaw and reconciled co-pays, co-insurance maximums, and provider settlements.
• Ensured adherence to company policies and regulatory requirements, including HIPAA and fraud prevention, while rigorously evaluating medical case records against federal standards and institutional quality assurance.
• Accompanied with healthcare providers and insurance companies to obtain necessary information.
• Executed comprehensive audits for processed claims to maintain high-quality assurance standards.
• Developed the 'All-in-One' Excel tool, which consolidated key tips and essential information for claim processors into a centralized resource, significantly streamlining workflows and reducing processing time for each.