Shameka Logan Email & Phone Number

Provide expert product information to consumers via telephone and email. Report any adverse events consumers may experience do to using companies products to the FDA. First contact of any product recall, PR crisis or other high volume event.

Answers customer inquiries by clarifying, researching, locating and providing desired information. Maintains call center database by entering and updating customer information. Keeps equipment operational by following procedures and reporting malfunctions. Fulfills requests by completing transactions and forwarding requests to the correct department. Resolves product or service problems by assessing the problems and finding a solution that would best solve the problem at hand. Expedited correction and adjustments and followed up with customers to ensure resolution. Place orders and answer product and service questions.

Senior leadership role with the responsibilities of: supporting the work of the company’s Chief Executive Officer, with the focus of establishing and optimizing day-to-day operations- operational process management and process improvement, managing all department heads including: IT, Sales, Marketing, and Customer Service/Account Management, accountable for strategic planning and resource allocation, conducting daily meetings with clients to ensure product and customer satisfaction, as well as, but not limited to, taking charge of all high-priority projects.

Sold company products and services to walk-in customers in retail outlet. Provided a high level of customer service support with product expertise and advanced selling skills. Guided customer through the purchasing decision, and educated the customer on their new purchase. Developed new customer prospects or referrals and built customer relationships to drive sales. Advanced the company's retail position in consumer markets. Achieved sales goals and service performance requirements through new customer sales and by providing excellent customer satisfaction.

Maintained office operations by receiving and distributing communications; maintaining supplies and equipment; picking-up and delivering items; serving customers. Maintained office schedule by picking-up and delivering items using automobile. Served customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status. Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Followed company’s selling model of: engage, sell and close every day when interacting with customers; provided excellent customer service. Functioned the register system and all cash handling procedures and regulations; identified and rang up all products correctly. Collected payment in all forms and responded promptly to customer needs and questions. Performed a variety of functions including greeting & receiving customers, bagging groceries, cleaning register and belts throughout shift.

Managed and maintained schedules; prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports; prepared responses to correspondence containing routine inquiries. Other duties included: managing files and records, designing forms, and other office procedures and the use of office terminology.

Associate'S Degree, Computer Science

Associate Of Science, Computer Information Science