Logan Wilsenack Email & Phone Number

Waterloo, Ontario, Canada

-Streamlined the overseeing, managing, and providing assistance to traditional call centers in the Philippines and Mexico in regards to the Brightspace platform. -Collaborate actively in End User Account relationship management.-Structure the onboarding of new End User Support client accounts.-Create, edit, and manage Knowledge Articles/Documents relating to client accounts.-Driver of agent Quality Assurance, involving Audits and Coaching.-Subject Matter Expert for various… Show more -Streamlined the overseeing, managing, and providing assistance to traditional call centers in the Philippines and Mexico in regards to the Brightspace platform. -Collaborate actively in End User Account relationship management.-Structure the onboarding of new End User Support client accounts.-Create, edit, and manage Knowledge Articles/Documents relating to client accounts.-Driver of agent Quality Assurance, involving Audits and Coaching.-Subject Matter Expert for various clients.-Exceeding functional knowledge of SalesForce to maintain a high case work standard of quality and quantity. Show less

Waterloo, Ontario

Similar to my Ice Hockey Official positions, I use an authoritative presence on the court to create amicable relationships between myself, my official partners, and the teams present at the game. I use these connections throughout the duration of the game to enforce industry rules, while maintaining a structured game-flow and a positive environment for all the parties involved.While dealing with extremely heightened emotions during a sporting event, I am responsible for maintaining an… Show more Similar to my Ice Hockey Official positions, I use an authoritative presence on the court to create amicable relationships between myself, my official partners, and the teams present at the game. I use these connections throughout the duration of the game to enforce industry rules, while maintaining a structured game-flow and a positive environment for all the parties involved.While dealing with extremely heightened emotions during a sporting event, I am responsible for maintaining an objective view of the teams that are present. I use the positive connections made prior to the game and well as relatability to explain complex situations to various coaching staffs and players.I use my on-court and off-court co-worker officials in a way that aids in minimizing potential conflict between opposing parties in the facility. I ensure that the teamwork I display is more than adequate to assure a professional, confident and objective performance on and off the ice. Show less

Kitchener, Canada Area

I adopt an authoritative position of head referee by creating an amicable connection between my team of on-ice and off-ice officials, prior to the start of the game. Friendly conversation while gently asserting my role as the head official for the game ensures a smooth transition to game-play.While dealing with extremely heightened emotions during a sporting event, I am responsible for maintaining an objective view of the teams that are present. I use the positive connections made prior… Show more I adopt an authoritative position of head referee by creating an amicable connection between my team of on-ice and off-ice officials, prior to the start of the game. Friendly conversation while gently asserting my role as the head official for the game ensures a smooth transition to game-play.While dealing with extremely heightened emotions during a sporting event, I am responsible for maintaining an objective view of the teams that are present. I use the positive connections made prior to the game and well as relatability to explain complex situations to various coaching staffs and players.I use my on-ice and off-ice co-worker officials in a way that aids in minimizing potential conflict between opposing parties in the facility. I ensure that the teamwork I display is more than adequate to assure a professional, confident and objective performance on and off the ice. Show less

Kitchener, Canada Area

I am a flexible associate adeptly trained in all departments of the store, with an outstanding product knowledge. I pride myself on being able to answer any questions asked, whether about a product, service or other community associations outside of the workplace. I extend a gratuitous offer of advice and support to any and all customers in order to ensure their time spent in my store is effectively and efficiently used. Through a pleasurable and convenient in-store experience, I… Show more I am a flexible associate adeptly trained in all departments of the store, with an outstanding product knowledge. I pride myself on being able to answer any questions asked, whether about a product, service or other community associations outside of the workplace. I extend a gratuitous offer of advice and support to any and all customers in order to ensure their time spent in my store is effectively and efficiently used. Through a pleasurable and convenient in-store experience, I convert positive moods into profitability for the company.I am regularly involved store change-overs and merchandising movements to bring attention to specified areas and products. I use changes in corporate standards to effectively manipulate products and their displays in ways that makes them stand out and attracts customers.I have established myself as an amicable, open and candid leader among my co-workers, through a determined, task-oriented mindset in the workplace and an out-going, relaxed persona outside after hours. Using a team of focused individuals, I am able to ensure the timely completion of workplace tasks and a smooth and positive customer experience. Show less

Kitchener, Canada Area

- Yard, lawn and landscaping maintenance team

Brockville, Ontario

I used intelligent social strategies to enlist customers through marketing techniques such as canvassing and online recruitment. Adopted the social prowess of interacting creatively with clients while performing routine painting and touch-up work.

Abbotsford, British Columbia

– Officiated Men's Adult Hockey Leagues, Levels Premier A-F

Abbotsford, British Columbia

– Officiated Atom to Midget Minor Hockey levels, Tournaments. – Attended Western Canadian Referee School – July 2011– Minor Hockey Mentor / Shadow Referee – 2011-2014– Recipient of inaugural AMHA “Most Deserving Official – 2014” Award

Brockville, Ontario

At Trillium Pharmaceuticals, responsible for various manufacturing and assembly processes.

Bachelor’S Degree, Bachelor Of Arts (Communication Studies) With A Minor In French

Communication Studies examines the forms and practices of communication through 3 areas of emphasis: * Communication history and theory *.

Bachelor Of Applied Science (Engineering Transfer Program)

Science and Engineering courses

High School, French Immersion

-Graduated with BC Certificate of Graduation (Dogwood Diploma) and a Diplôme de fin d'études secondaires en Colombie-Britannique. -Awarded.

French Immersion - Summer Session

- Summer French Immersion Program. Achieved “A” average. - Received Award of Remarkable Contribution to Student Life and Exemplary Academics