Gathering requirements from the client and coordinating with technical team.Preparing the business process document and documentating the requirements collection.Clarify the queries which are raised by the technical team.Sprint planning through Agile process and manage the task in micro-level.Conducting the scrum meeting on daily basis and update the status to Client.Prepare project plan and give head-up to the team if any deviation in the proposed plan.Having a track on all requirements phrase by phrase from BD/technical team till closure.Ensure all the documents are addressed to the customer's till closure.Preparing and generating reports for tracking performance/ and submitting the same to the top management on fortnightly/ monthly basis for review.Managing end to end project transition.Prepare BRD and get sign-off from the customer's.Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.Conducted interviews with key business users to collect information on business processes and user requirements.Performed gap analysis to identify areas of improvement.Generated business intelligence reports to inform strategic decision-making.Executed analysis of risks and identified risk mitigation strategies.Interacted with internal customers to understand business needs and translate into requirements and project scope.Collaborated with stakeholders to define project objectives and criteria.Updated and developed scripts and queries to extract and analyze data from multiple sources.Identified patterns and trends in large data sets and provided actionable insights.Created dashboards to monitor and track key performance indicators.Collaborated with stakeholders to identify business needs and data sources.Super heading team of 04 analysts and testers.

Analyzing & Implementation of new project’s and makes the necessary setup ready for the project to live.Cross trained and provisioning assistance to the team on BCMGathering requirements from the client and coordinating with technical team.Preparing the business process document and documentating the requirements collection.Clarify the queries which are raise8d by the technical team.Sprint planning through Agile process and manage the task in micro-level.Conducting the scrum meeting on daily basis and update the status to Client.Prepare project plan and give head-up to the team if any deviation in the proposed plan.Having a track on all requirements phrase by phrase from BD/technical team till closure.Ensure all the documents are addressed to the customer's till closure.Preparing and generating reports for tracking performance/ and submitting the same to the top management on fortnightly/ monthly basis for review.Managing end to end project transition.Prepare BRD and get sign-off from the customer's.Super heading team of 04 analysts and testers.Performing UAT for domestic Banks on new requirement’s and make done to live in production and aligns the process bridge with operation team and development.Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.Monitored project progress, identified risks and took corrective action as needed.Tracked project and team member performance closely to quickly intervene in mistakes or delays.Maintained open communication by presenting regular updates on project status to customers.Developed and implemented project plans and budgets to ensure successful execution.Developed strong communication and organizational skills through working on group projects.Acted as a team leader in group projects, delegating tasks and providing feedback.

Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.Supervised processes to eliminate weak points or bottlenecks in business operations.Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.Identified modifications to processes and procedures that would promote better efficiency.Performed reconciliations to drive accuracy and validity of financial information.Participated in special projects to increase productivity and make meaningful impact on company and mission.Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.Developed production techniques and production processes to meet customer and organizational needs.Evaluated product or service by analyzing and interpreting data and metrics.Identified and resolved process issues to drive optimal workflow and business growth.Conducted training and applied change management to achieve desired outcomes.Developed standard operating procedures and document workflows to drive current and future processes.Determined and recommended methods to implement improvement opportunities.Prioritized initiatives to increase success rates of strategic projects.Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.Implemented continuous improvement metrics to streamline workflows and reduce waste.

Managed high levels of transaction flow and responded to technical support needs.Collaborated with supervisors to escalate and address customer inquiries or technical issues.Documented support interactions for future reference.Monitored systems in operation and quickly troubleshot errors.Tested new software and hardware prior to deployment.Researched and identified solutions to technical problems.Installed, configured and maintained computer systems and network connections.BRD preparing for Bank GL reconciliation host files, switch files, Interchange files (NFS, Rupay), VISA & Master card files are extracted in application on daily basis.Doing recon process for respective network (Interchange) file and analysing the Reconciled & Un-reconciled recon report and share the output file to Banker for action.Maintaining a separate sheet for cash loaded and amounts dispensed at ATM Maintains & prepare Inter Branch Reconciliation on regular basis and pushing thru automation.Various type of Bank BGL will be reconciled on day to day basis thru system development.Daily customer disputes will be processed and close the Claim as per RBI given TAT.A settlement voucher has been sharing to Banks (NFS ATM & Rupay, Visa and Master card) within Turnaround Time.Network level co-ordination with internal, external & Bank related to any connectivity level issues for DCRS application.Assisted customers in identifying issues and explained solutions to restore service and functionality.Used ticketing systems to manage and process support actions and requests.Generated reports to track performance and analyze trends.Created user accounts and assigned permissions.Monitored system performance to identify potential issues.Developed and implemented preventive maintenance procedures.