Logesh Ram Email and Phone Number

Establishing and maintaining software license compliance and licensing lifecycle management from purchase to retirement and reallocation for all software’s to assigned customers. Responsible in managing the assigned customer estate to update the entitlements, processing the purchases, and creating the licenses in SAM Tool (ServiceNow) Establishing and maintaining software license compliance and licensing lifecycle management from purchase, receipt, installation, upgrade, removal, reallocation, and retirementPart of internal audit Team, responsible for providing license information during internal and external publisher audits. Assisting and providing Licenses to new demands from different project teams which includes Windows Server, SQL Server, IBM, Oracle DB etc. Proactively assisting business service owners on Application usage, forecasting License requirements during the agreement renewal process (True-up).

Manage and Maintenance of Software Assets in BMC Tool.Resolving user queries and issues through GSD, BMC remedy tool and guide project team to raise a request for software’s, and license procurement. Handling service request, creating the Products in Catalog, Contract and License Certificates and allocation through BMC tool. Maintaining the inventory and allocating the software license to project teams globally across all countries. Download the software’s which is requested by project team and maintaining the software dumps in repository. Raising support cases with publisher for license issues. Maintaining Teams SLA (Service Level Agreement) – 99%. Creating and maintaining Accounts in Amazon AWS Cloud Server. Installation, Troubleshooting, Maintenance of System and Servers with Windows 2003/2008/2012/2016 application installation and administration. Monitoring and resolving issues in Licensing.

Worked at client location (Cognizant) as a fixed term employee for 1 year 11 months. Later recruited as a permanent employee in Cognizant.