Sr. Quality Analyst (Bt Openreach)
CurrentTransactional Audits: Track and ensure compliance of Operational activities to maintain process health. Leading Internal Quality review and preparing a weekly deck to review the weekly performance. Process level Quality-Ops review and Action plan tracking to improve the process performance. Transaction Monitoring , Feedback, Live monitoring & Daily Huddle, Leading Internal & External Calibrations. Weekly/Monthly Performance Reports (Quality Dashboard/ Performance Report) Quality Tips… Show more Transactional Audits: Track and ensure compliance of Operational activities to maintain process health. Leading Internal Quality review and preparing a weekly deck to review the weekly performance. Process level Quality-Ops review and Action plan tracking to improve the process performance. Transaction Monitoring , Feedback, Live monitoring & Daily Huddle, Leading Internal & External Calibrations. Weekly/Monthly Performance Reports (Quality Dashboard/ Performance Report) Quality Tips to the team & Refresher sessions, Weekly and Monthly process performance reports. Advisor & Process wise error reporting & analysis (Pareto Analysis, RCA, Bottom quartile etc.) Accountable for auditing the transactions recorded by the planners on PIPER and cross verifying the work using the A55 and Job Pack. Accountable for auditing the Job Packs created by the planners using the A55. Applications used: PIPER, JPPA tool, Geohub, Gazzter, Llums, SOCS, Grid reference finder,Orion ORWFMT and NGA Share Poi Show less