Scope of Work:- Support, Monitoring, and Maintenance of Applications in a production environment.- Work with the application development team to resolve critical production issues/outages.- Updates all project-related documents up to date and participates in regular project audits.- Analyze system faults and provide solutions within agreed-upon SLA timings.- Resolve priority incidents and service requests within SLA timings.- Offered prompt responses and effective… Show more Scope of Work:- Support, Monitoring, and Maintenance of Applications in a production environment.- Work with the application development team to resolve critical production issues/outages.- Updates all project-related documents up to date and participates in regular project audits.- Analyze system faults and provide solutions within agreed-upon SLA timings.- Resolve priority incidents and service requests within SLA timings.- Offered prompt responses and effective solutions for client queries/issues.- Proactively maintains the application.- Runs daily checkpoint calls.- Involve in change management activities and coordinating end-to-end deployment with the development team.Accomplishments: - Developed a solution using the s3 lifecycle policy to move rarely accessed files to various S3 storage classes based on requirements. - Developed Lambda functions to automate DML queries. - Coordinated with Platform Observability Teams to set/modify IAM Policy in the production environment for users/AWS Services. - Coordinated with Platform Observability Teams to set CloudWatch alarms and metrics to monitor account-level and instance-level activities. - Created EC2 Instances, Load Balancers, and S3 buckets in the CIT environment upon review and approval from Dev Teams for their testing. - Experienced in using SQS, SNS, and EventBridge services. - Discussed AWS serverless design solutions along with Dev Teams and shared my ideas. - Co-managed the Blue/Green Deployment activity along with Dev Teams to run and monitor their pipelines during release activities. - Involved in COB, Failover, and BRT activities. Show less

- Supported a wide range of customers and their applications in a 24x7 environment- Taken ownership of user requests until closure.- Teamed up with other support tiers and developers to resolve job abends.- Provide detailed documentation for all support activities including troubleshooting tips.Cases of Troubleshooting:- Interacted with the end customers/traders to resolve their issues in the application.- Provided a workaround when files were unavailable and let… Show more - Supported a wide range of customers and their applications in a 24x7 environment- Taken ownership of user requests until closure.- Teamed up with other support tiers and developers to resolve job abends.- Provide detailed documentation for all support activities including troubleshooting tips.Cases of Troubleshooting:- Interacted with the end customers/traders to resolve their issues in the application.- Provided a workaround when files were unavailable and let the system progress.- Proactively followed up with file vendors and developers during market holidays to avoidissues. Show less