Md. Shadab Khan Email & Phone Number

Abuja, Federal Capital Territory, Nigeria

African Natural Resources & Mines Limited, Abuja, NigeriaLogistics Head, Logistics and Transportation.October 2023-PresentResponsibilities: • Lead and manage all logistics operations, ensuring timely and cost-effective delivery of goods.• Develop and implement logistics strategies to improve efficiency and reduce costs.• Oversee inventory management, warehouse operations, and transportation logistics.• Collaborate with cross-functional teams to enhance supply chain processes.• Manage relationships with vendors and suppliers, negotiating contracts and ensuring compliance.• Implement and maintain ERP systems to streamline operations.• Monitor and ensure compliance with safety regulations and standards.• Provide leadership and mentorship to a team of 5 expatriate and 100+ National logistics professionals and maintenance team.• Manage logistics budgets and Per Kms transport cost, ensuring adherence to financial targets.

Abuja, Federal Capital Territory, Nigeria

Purnia, Bihar, India

Area Manager, Last Mile Delivery.April 2020-March 2022Responsibilities:• Managed day-to-day operations of last-mile delivery, ensuring timely and accurate deliveries to customers.• Supervised and led a team of 100+ In-house team and more than 500+ delivery associates, providing training, support, and performance feedback.• Analysed key performance indicators (KPIs) to identify areas for improvement and implement process enhancements.• Collaborate with cross-functional teams to streamline operations and reduce costs.• Developed and implemented strategies to improve delivery times and reduce operational costs.• Maintained accurate records of shipments, deliveries, and inventory levels.• Led entire Flipkart Bihar delivery hubs as a Shrinkage controller.• Implemented process Improvements (Delivery models, Scheduled delivery and delivery partners hiring process) that resulted in more 15% cost reduction

Patna Area, India

Responsibilities:• Managing a team of 300-450 Pickup & Delivery Partners directly on daily basis.• Drive Pickup & Delivery Partners efficiencies assigned at an individual level.• Pickup & Delivery Partner attendance to be maintained basis demand on daily basis.• Improve and maintain promised delivery times for better customer experience.• Conduct classroom/ field training at individual level for better customer experience.• Conduct regular field audits for better compliance among Pickup & Delivery Partners.• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.• Provide feedback at individual level and conduct weekly one-on- ones to understand problem areas.• To lead the operations and production team to deliver within specific standards and schedules required.• To manage overall costs including material, equipment’s, manpower etc.• To manage production planning, forecasting, purchasing and stock control.• Tracking purchase order and Manage receipt of purchase order.• Ensure excellent customer experience by solving order level escalations.• Support Pickup & Delivery Partners during emergencies and exigencies.

Siliguri,West Bengal

Responsibilities:• Operation Management- PTL, FTL, 3PL, Vehicle Maintenance. • FTL- Line Haul Planning, Placement, dispatch, ensuring 100% on time Placement.• Monitoring, analyzing, ensuring best performance in terms of TAT, SLA, Hub Waiting time.• Improvement Initiatives- sending report on the factors affecting TAT & SLA, PSWT, SDD, CPB, and CPM. • Cost Optimization- Monitoring, analyzing, optimizing Toll cost, Driver Utilization, Per KM cost/Fuel efficiency.• Team Management- People management, Driver, Loader Engagement.• Ensuring Zero Documentation Error.• REEFER supply chain implementation at zone.