Lohith Gowda Email & Phone Number

India

• Managing Payment Ops team, for non-third party logistics segment for India• Review & reconcile Payables & Receivables on a daily basis• Ensure refunds are processed on a timely manner, without any delay/impact to the customer• Review Vendor invoices against the agreements/SOW and ensure payment is processed before due date• Perform 2-way monthly reconciliation • Transition all Non-3PL process from Manila• Build Process document, reviewed & signed off by required parties• Conduct weekly meetings to review ramp-up process, and discussion on open items

Bengaluru, Karnataka

Merchant Team• Provide day-to-day support for the merchant services provided by ANZ across Australia• Executing requests relating to setting up a new merchant facility, addition, cancellation, or suspension of terminals• Manage daily/weekly/monthly Merchant activities.• Ensure weekly & monthly closure activity is performed without any miss.• Implemented weekly & monthly reconciliation to ensure customer are not impacted with additional charges• Implemented Automation Anywhere to perform monthly statement activity, which includes 7500 statements to be sent in the first week of every month• Built macros to perform closure weekly & monthly closure activity• Ensure all escalations are managed on timely manner without any miss• Forecast future volume and ensure effective resource utilization• Build career path for employees, give regular feedback, encourage them to attend training programs which improves their skills• Managing the daily production management system for the team.• Monitor overall progress against the defined plan. Track and resolve issues, initiate corrective actions as appropriate to manage delays (if any).• Weekly and Monthly calls on the SLA metrics, quality and the Process improvements as and when new opportunities arise• Discussions with the Quality team to identify the quality circle projects for the improvement of the process.• Perform yearly review of Procedure Guides, Business Impact Analysis (BIA) & Statement Of Work (SOW)• Leading Finance pillar for Commercial Servicing area, and focused to maintain Annual leave balance below 7 days for all staff, ensure all permanent staff take Mandatory leave of 10days by end of 3rd quarter, reduce Over Time.

Bangalore

Managing a team of 20 in Payment processing team Ensure all invoices received are verified & paid within timelines Identified opportunities to eliminate manual processing & automate with the help of Anywhere Automation (AA) Analyze weekly volume, staff requirement & plan workload, basis which borrow or lend staff from other teams Upskill & cross skill team members in multiple process Conduct monthly performance review Build career path for employees, give regular feedback, encourage them to attend training programs which improves their skills Managing the Daily production management system for the team. Monitoring the TAT and the SLA Metrics. Implementation of controls & checklist in the process to ensure Optimum utilization of resources. Monitoring, mentoring the performance & providing the timely feedback to the advisors for improvement Monitor overall progress against the defined plan. Track and resolve issues, initiate corrective actions as appropriate to manage delays (if any). Weekly and Monthly calls on the SLA metrics, quality and the Process improvements as and when new opportunities arise Discussions with the Quality team to identify the quality circle projects for the improvement of the process. Initiated Quality circle meeting with Quality manager and team for improvement projects Ensure complete back-ups are created for all different regions. Interaction with Audit and Business control Team (Control Metrics for Operations). Initiated / identified areas of Automation which has reduced the cycle time and improved customer satisfaction with financial benefits. Resolving Inter Company Queries with affiliates and ensure payments are made during Netting. Monitoring Capacity Utilization of all the team members to ensure the efficiency percentage is always above 85% Ensured all the aging and other reports are sent to the customer before the set timelines.

Bangalore

Travelled to London for a period of 4 weeks for transition of Billing process. Acts as a point of contact for the Transition Manager and onshore operations during process migration Manage overall transition program performance across defined phases and work streams Process Mapping (As-Is and To-Be), knowledge extraction Process flows Initiate and mobilize the transition project teams across operations and enabling functions Support User Acceptance Testing, Knowledge transfer, training and Quality Control plans Conduct detailed Transition Planning in accordance to defined Process Go-Live commitment Implement the communications as defined in the Communications Plan, provide stakeholders with information explaining the new organization and their roles within the organization. Work towards enabling all the resources on the deal to successfully access the systems and tools they need to deliver the service to the client. Report transition progress at defined intervals to Management teams (Client and Internal) for effective governance and timely issue resolution Review and manage changes through the transition lifecycle (Both at process level and SOW) Handled Audit with no NC or observation for the process. Manage Transition tollgates as per schedule including effective handover to operations team. Establish and manage relationship with client’s business and project stakeholders. Manage expectations across key internal and external stakeholders of the project Manage and deliver appropriate Project/Transition Management Processes, Models & Tools Handover knowledge transfer environment to Unit Operations Proactively address changes to scope/effort/budget/change requests/issues during KT and escalate to Mobilization Lead Support service delivery to stabilize operations post go-live Works with transition manager and the Counterpart to understand the business requirement

Bangalore

Travelled to New Jersey for a period of 2 Weeks for transition of General accounting processes - Accounts payable, Accounts receivable & Reconciliation. Transition of processes included understanding & documenting the Base line processes. Creating transition project plan and monitoring the same for seamless transition. Also involved in testing a “paperless environment” from a highly paper driven processes. Ensured a smooth Ramp up plan of activities picked up during transition and a successful Go live of the project Managed a team of 20 FTEs at offshore, working on stabilizing the processes and End to end accounting. End to End processes included Accounts Payable – Vendor Maintenance, Invoice Processing, Payment Processing, support 1099 and Sub-ledger Close. Accounts Receivable – Invoice creation through Sage application, Payment Posting, Balance sheet Reconciliations, Bank Reconciliation, Recording Account Reconciliation, Vendor Reconciliation Ensure up-to-date accounting with support documents backed up per Internal and External audit requirements. Coordinate with Client Controller and CFO to finalize the Accounts and Statements. External Client Effective 2015, managed an additional team of 10 FTEs working on Accounts Payable process for an USA based Manufacturing Company. Implemented a workflow system with the help of our IT team, where complete volume was routed through the email account to workflow system. Ensuring that the team meets SLA at all times. Have worked to fix Internal TAT for the processes to ensure any last minute circumstances defeating SLA are avoided. Involved in monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to ensure compliance with pre-set quality parameters. Prepare and present various reports like SLA and productivity matrices during Weekly / Monthly reviews with clients.

Bangalore

 Loan Servicing (Cashiering) Payment Posting – Borrower makes payments in form of checks which are received as image files. These checks are posted into relevant borrowers account after correctly identifying the loan associated with the check. Charge-back – When the borrower makes a payment and we don’t receive a credit for these funds in our bank account, a chargeback is received from the bank wherein the payment initially applied is reversed and a return fee is assessed on the loan. Incoming Wires – Funds are remitted through wire transfer into Ocwen account and for few items borrower / remitter does not provide correct loan number in the wiring details and therefore we identify the correct loan numbers and apply those funds to the respective loans. Payoff Processing – The borrower or a third party sends funds to pay off the loan in form of checks. These checks are received by cashiering as image files and are to be posted into the relevant borrowers account.

Bangalore