Lois Hippen, M.Ed, Cppm Email & Phone Number

United States

• Designed learning and performance solutions to meet a wide range of business needs using a variety of technology / traditional delivery methods.• Assessed training needs through surveys, interviews with employees or focus groups.• Continually updated department sharepoint site.• Coordinated and prioritized required training courses for all Department of Veterans Affairs staff.• Maintained departments LinkedIn learning licenses.• Used learning management to track and report on training efforts.• Conducted New Employee Orientation beginning the onboarding process for new employees.• Created and delivered training in person and online.

Eagan, Mn

• Oversaw 10-20 projects annually involving marketing, website administration, human resources, online policies and event operations.• Optimized business operations by designing qualitative client surveys, summarizing results, creating reports and recommending changes. • Created and managed a client data base used to setup webpages, registrations and produce the company’s 100+ annual events used to improve client satisfaction.• Research problems by conducting analyses, correcting the issue, communicating outcomes and building strategies to create change to prevent future issues.• Identified policies and procedures to be outlined in the employee and contractor handbooks. • Served as a liaison between clients and event managers to improve the satisfaction of clients.

Roseville, Mn

• Increased store metrics by training sales associates on the company’s BASE sales methodology.• Collaborated with upper management to transition clients and staff through the nine-month corporate closure process. • Managed bi-weekly floor sets to incorporate the delivery of new product and boost sales.• Increased sales by maintaining the stores grassroots client development program by hosting 20+ private off-site events within the local community

Minneapolis, Mn

• Analysed course metrics and feedback and incorporated changes to improve them.• Maintained a database of student scores used to formulate final grades.• Planned and created a new course that increased department enrolment • Created course timelines, procedures, lectures, activities and assignments that were implemented in the courses taught. • Managed the progress of 80+ individuals per semester by creating and applying performance metrics and conducting performance reviews.

Shoreview Public Library

• Produced a project plan used to effectively relocate the organization into their new location with minimal organizational disruption. • Developed and negotiated timelines across stakeholders to improve project outcomes.• Communicated daily with stakeholders to manage project expectations via email and in person.• Led a team of thirty volunteers and fifteen staff to pack up and move the library collection. • Collaborated with staff, IT, volunteers and the external vendors to pack and move the library collection, technical services and administrative team to a new facility. • Presented project timelines and changes to team members to gain consensus and efficiently complete the project.

Coon Rapids,Mn

• Developed and implemented online courses in an interactive manner to increase student success using Desire 2 Learn (D2L) online learning platform. • Worked on a team to create the college’s strategic plan by identifying the areas of strength and weakness that were used to create the six operational goals of the plan. The implementation of this new plan has led to improvements in college culture, employee satisfaction and program improvements.• Co-managed the development of a new degree program that resulted in an increase in department enrolment.• Improved courses by addressing issues identified in the analysis of course performance metrics and feedback.• Improved student outcomes by being observant of classroom dynamics, making change, fostering a secure classroom environment and mentoring students in need.

Greater Minneapolis-St. Paul Area

• Researched and analysed an economic impact study of the Medtronic Twin Cities Marathon. • Created and managed the database for 60+ annual sponsorships enabling a simplified reporting of contract deliverables and obligations improving sponsor satisfaction.• Researched industry standards to improve the quality of Twin Cities Marathon media guide sent out to 200+ individuals annually.• Maintained brand standards of the marathon weekend marketing materials.• Supported the sales director and sales manager by updating sponsorship packages and sales power points annually. • Assisted with the execution and planning of 11 annual events ranging in size from 500 – 20,000 participants.• Collaborated with colleagues to create policy and procedures to address the usage of new technology within the sport.

Mankato, Minnesota, United States

As an adjunct faculty I taught graduate and undergraduate level courses in sport finance and facilities management. In order to create engaging courses I utilized PowerPoint for class presentations and D2L to deliver additional online course content.

Greater Minneapolis-St. Paul Area

Collaborated on the creation of the running club and marathon training program offered at Life Time Fitness health clubs. Life Time Fitness operates over 140 athletic facilities across the United States. As the assistant running club director I managed marathon training coaches located in various LTF clubs across the country. By maintaining regular communication via phone or email allowed for program consistency, increased employee satisfaction and a reduction in turn-over by 5%. I also created training manuals that supported our marathon training coaches and led to a 50% growth in marathon training courses.

Greater Minneapolis-St. Paul Area

Assisted the arena manager with the facilitation of 25+ large scale athletic events. Managed 5-10 event day staff. Created a sales and promotional guide for Mariucci Arena.

Greater Minneapolis-St. Paul Area

As a claims specialist I paid out claim, processed beneficiary changes, setup electronic debit accounts and served on various committees to improve processes for the organization.

M.Ed, Kinesiology

Activities and Societies: Recreational Sports Advisory Board MemberAthletic Facilities Intern, Athletic Marketing Intern, Recreational.

Doctor Of Philosophy (Ph.D.), Kinesiology, Abd

Activities and Societies: NASSM, APHERD, MDRA, NASSS Presented at NASSM 2005 Conference Presented at NASSM 2006 ConferenceManaged Division.

B S, Kinesiology And Public Health

Activities and Societies: Rec Sports Advisory Board Member, Y BuddiesRec Sports Fitness Center Monitor