Lokesh S. Email & Phone Number

• A highly accomplished System Engineer - NOC with a proven track record of progression within the technical services field. Recognized for unwavering loyalty, motivation, and a deep passion for all aspects of.
• Monitor and maintain the smooth operation of client systems, ensuring optimal performance and availability.
• Provide exceptional client service by… Show more A highly accomplished System Engineer - NOC with a proven track record of progression within the technical services field. Recognized for unwavering loyalty, motivation.
• Provide exceptional client service by promptly addressing and resolving technical issues and inquiries.
• Collaborate with the Technical Delivery Team to build strong relationships with end users based on trust and empathy.
• Work with clients to understand their business needs and ensure that their systems are operating effectively and delivering expected results.

New Zealand

• Provide customer service and technical support in a medium to complex IT environment.
• Engage with clients to understand their needs and provide appropriate solutions.
• Troubleshoot and resolve technical issues faced by clients, ensuring timely and effective resolution.
• Maintain a high level of professionalism and customer focus while handling client inquiries and requests.
• Follow ITIL, or similar processes for service delivery, change management, and release… Show more
• Follow ITIL, or similar processes for service delivery, change management, and release management.

Wanganui-Manawatu, New Zealand

• Promoted to Full Time Role from ME IT Support Engineer
• Providing level 1st and 2nd level IT support.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Remote access and troubleshooting.
• Troubleshooting Application/ Connectivity issues.
• Basic administration for Microsoft Active Directory, Microsoft Exchange, and Microsoft Lync

Wellington & Wairarapa, New Zealand

• Ensure new gear is organized and ready for the engineers to deploy at the requested location.
• Maintain inbound and outbound of IT equipment (Desktop, Laptop, Monitors & Peripherals).
• Created technical action plans for resolving customer issues.
• Attended client call outs, installations and IT equipment removal.
• Working to meet SLA deadlines and customer expectations.
• Heavily involved in many deployment projects ranging from corporate PC deployment right through to… Show more

Whanganui, Wanganui-Manawatu And Wellington

Auckland And Wellington

Specialising on repairs in Consumers and Commercials Notebooks, Workstation and Server for Hewlett Packard in Wellington Region. Doing repair and install new hardware, POS (point of sale) and Lexmark Printer, IBM Workstation, Network and Server in all Countdown, Farmers, McDonald and Bunning house in Wellington Region.Provide technical support to customers.

Specific Duties: Provide End Users with a high level of customer service throughout all communications and driving first Call Resolution.Incident/Service Request detection and recording via adherence to the service desk script and call logging procedure.Escalation of reported and registered Incidents/Service Requests to higher level Resolver groups where.

Diploma In Network Technology Management

Gniit, Computer Engineering Technology/Technician

Bachelor'S Degree