Lokesh S. Email & Phone Number

A highly accomplished System Engineer - NOC with a proven track record of progression within the technical services field. Recognized for unwavering loyalty, motivation, and a deep passion for all aspects of Information Technology. Committed to continuous learning and skill development, consistently staying updated with emerging trends.• Monitor and maintain the smooth operation of client systems, ensuring optimal performance and availability.• Provide exceptional client service by… Show more A highly accomplished System Engineer - NOC with a proven track record of progression within the technical services field. Recognized for unwavering loyalty, motivation, and a deep passion for all aspects of Information Technology. Committed to continuous learning and skill development, consistently staying updated with emerging trends.• Monitor and maintain the smooth operation of client systems, ensuring optimal performance and availability.• Provide exceptional client service by promptly addressing and resolving technical issues and inquiries.• Collaborate with the Technical Delivery Team to build strong relationships with end users based on trust and empathy.• Work with clients to understand their business needs and ensure that their systems are operating effectively and delivering expected results.• Maintain a client-focused approach, consistently striving to achieve positive outcomes and exceed client expectations.• Deploy basic systems and troubleshoot and maintain complex systems to ensure their proper functioning.• Implement Backup & Disaster Recovery technologies and adhere to best practices to safeguard data and ensure successful incident recovery.• Troubleshoot and deploy Microsoft 365 components, including Exchange, SharePoint, Teams, and OneDrive.• Utilize TCP/IP, VLANs, VPNs, and ancillary protocols to deploy and troubleshoot network components, such as switches, wireless systems, and firewalls.• Deploy security products, such as Firewalls, Microsoft Intune, and Multi-Factor authentication systems, to protect digital assets and mitigate security risks.• Demonstrate proficiency in various cloud technologies integrated into Microsoft Azure, troubleshooting and maintaining systems with IaaS, and networking components.• Utilize scripting and automation tools to improve efficiency in system management and enhance client service.• Deploy and manage Windows desktops and servers, ensuring their proper configuration, maintenance, and performance. Show less

New Zealand

• Provide customer service and technical support in a medium to complex IT environment.• Engage with clients to understand their needs and provide appropriate solutions.• Troubleshoot and resolve technical issues faced by clients, ensuring timely and effective resolution.• Maintain a high level of professionalism and customer focus while handling client inquiries and requests.• Follow ITIL, or similar processes for service delivery, change management, and release… Show more • Provide customer service and technical support in a medium to complex IT environment.• Engage with clients to understand their needs and provide appropriate solutions.• Troubleshoot and resolve technical issues faced by clients, ensuring timely and effective resolution.• Maintain a high level of professionalism and customer focus while handling client inquiries and requests.• Follow ITIL, or similar processes for service delivery, change management, and release management.• Stay updated with industry trends and emerging technologies to enhance service delivery and client support.• Document and maintain accurate records of client interactions, technical issues, and resolutions.• Provide training and guidance to clients on using applications and software systems effectively.• Contribute to continuous improvement initiatives by identifying areas for enhancement in service delivery and client satisfaction.• Collaborate with cross-functional teams to implement system enhancements and upgrades.• Maintain a thorough understanding of the health sector and its specific IT requirements.• Ensure compliance with organizational policies, procedures, and security standards.• Participate in professional development activities to enhance technical skills and knowledge.• Foster positive relationships with clients and stakeholders, promoting a customer-centric approach to IT services. Show less

Wanganui-Manawatu, New Zealand

Promoted to Full Time Role from ME IT Support Engineer• Providing level 1st and 2nd level IT support.• Travelling to client sites to help with installs, deployment, and troubleshooting.• Remote access and troubleshooting.• Troubleshooting Application/ Connectivity issues.• Basic administration for Microsoft Active Directory, Microsoft Exchange, and Microsoft Lync• Working with Multiple different teams and departments• Meeting SLA targets for job• After Hours On… Show more Promoted to Full Time Role from ME IT Support Engineer• Providing level 1st and 2nd level IT support.• Travelling to client sites to help with installs, deployment, and troubleshooting.• Remote access and troubleshooting.• Troubleshooting Application/ Connectivity issues.• Basic administration for Microsoft Active Directory, Microsoft Exchange, and Microsoft Lync• Working with Multiple different teams and departments• Meeting SLA targets for job• After Hours On Call Support Show less

Wellington & Wairarapa, New Zealand

• Ensure new gear is organized and ready for the engineers to deploy at the requested location.• Maintain inbound and outbound of IT equipment (Desktop, Laptop, Monitors & Peripherals).• Created technical action plans for resolving customer issues.• Attended client call outs, installations and IT equipment removal.• Working to meet SLA deadlines and customer expectations.• Heavily involved in many deployment projects ranging from corporate PC deployment right through to… Show more • Ensure new gear is organized and ready for the engineers to deploy at the requested location.• Maintain inbound and outbound of IT equipment (Desktop, Laptop, Monitors & Peripherals).• Created technical action plans for resolving customer issues.• Attended client call outs, installations and IT equipment removal.• Working to meet SLA deadlines and customer expectations.• Heavily involved in many deployment projects ranging from corporate PC deployment right through to retail POS system roll out. Show less

Whanganui, Wanganui-Manawatu And Wellington

Auckland And Wellington

Specialising on repairs in Consumers and Commercials Notebooks, Workstation and Server for Hewlett Packard in Wellington Region. Doing repair and install new hardware, POS (point of sale) and Lexmark Printer, IBM Workstation, Network and Server in all Countdown, Farmers, McDonald and Bunning house in Wellington Region.Provide technical support to customers regarding service issues on telephone and email.Analyse and troubleshoot of hardware and software all IBM and HP Desktop… Show more Specialising on repairs in Consumers and Commercials Notebooks, Workstation and Server for Hewlett Packard in Wellington Region. Doing repair and install new hardware, POS (point of sale) and Lexmark Printer, IBM Workstation, Network and Server in all Countdown, Farmers, McDonald and Bunning house in Wellington Region.Provide technical support to customers regarding service issues on telephone and email.Analyse and troubleshoot of hardware and software all IBM and HP Desktop, Workstation and commercial notebooks.Undertake repairing work all range of laptops and remove its malfunctioning and identify the nature and reasons of failure of the computer systems.Repair the hardware components of the laptop and replace the defective parts.Create Help Desk documentation with step by step instruction problem resolving techniques.Configure servers and maintenance. Computer literate with skills in MS Word, PowerPoint, Microsoft Outlook and MS-Access.Responsible for supporting: Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet and wireless router Configurations Show less

Specific Duties: Provide End Users with a high level of customer service throughout all communications and driving first Call Resolution.Incident/Service Request detection and recording via adherence to the service desk script and call logging procedure.Escalation of reported and registered Incidents/Service Requests to higher level Resolver groups where appropriate.Working to achieve team goals with service ensuring appropriate process standards are met and… Show more Specific Duties: Provide End Users with a high level of customer service throughout all communications and driving first Call Resolution.Incident/Service Request detection and recording via adherence to the service desk script and call logging procedure.Escalation of reported and registered Incidents/Service Requests to higher level Resolver groups where appropriate.Working to achieve team goals with service ensuring appropriate process standards are met and maintained.Ensuring accurate documentation of calls, problems and resolutionTroubleshooting Desktop / Server level issues related to updates, DNS, DHCP, Active Directory, Setup, Performance, Security and Network Management etc.Closely interact with Microsoft Partner Tech Leads to discuss trends, emerging issues, determining hotfixes etc.Reason for leaving: start fulltime study Show less

Diploma In Network Technology Management

Gniit, Computer Engineering Technology/Technician

Bachelor'S Degree