Stuart Hamilton Email & Phone Number

Auckland, New Zealand

Gauteng, South Africa

ResponsibilitiesEscalations:All service desk / help desk tickets that could not be completed by junior or senior engineers would be escalated to me for resolution. Severe / High priority issues and failures at either clients or Data Centres escalated to me.Training:In-house and remote training for Engineers to upskill competencies. Consolidating errors encountered by junior/senior technicians and training on best practises.Quarterly product training for… Show more ResponsibilitiesEscalations:All service desk / help desk tickets that could not be completed by junior or senior engineers would be escalated to me for resolution. Severe / High priority issues and failures at either clients or Data Centres escalated to me.Training:In-house and remote training for Engineers to upskill competencies. Consolidating errors encountered by junior/senior technicians and training on best practises.Quarterly product training for various hardware and software solutions when required. Projects:Onsite assessments.Understanding project requirements and coordinating resources.Implementation of any changes/upgrades/migrations required.Client Liaison to ensure full scope/outline of project understood and approved.Procuring of quotations for equipment, software, upgrades and projects.Assisting clients with projected budgets for future projects and planning. Helpdesk and Leadership:Leading the team effectively and providing inspiration to others to reach their full potential.Managing resources effectively with ability to handle complex and sensitive issues Promoting team interaction while boosting employee motivation and appreciating all contributions from team members.Providing IT Support – Workstations, Servers and Backups:Repairing, replacing or upgrading of equipment.Providing technical support to all users and SLA clients.Troubleshooting/fault finding of server hardware issues.Migration of servers from old platforms to newer ones. Domain controller file servers, backup servers, terminal servers and application servers.Physical moving of client Server and Network Infrastructure from one premises to another, including servers, switches, firewalls, wireless, printers, work stations etc.Providing IT Support - Monitoring:Implementation and Deployment of Monitoring software.Daily checks and monitoring of servers and workstations.Fault finding and remediation of issues found. Show less

South Africa

ResponsibilitiesEscalationsTraining and ProjectsLeadershipIT Support

South Africa

South Africa

ResponsibilitiesProviding IT Support: Installing and configuring of computer hardware, software, printers and scanners. Monitoring and maintaining servers and workstations. Providing technical support to all users in the company either physically onsite or telephonically. Repairing, replacing or upgrading of equipment. Creating and removal of users accounts in Active Directory when required. Creating and removal of email accounts in Exchange when required… Show more ResponsibilitiesProviding IT Support: Installing and configuring of computer hardware, software, printers and scanners. Monitoring and maintaining servers and workstations. Providing technical support to all users in the company either physically onsite or telephonically. Repairing, replacing or upgrading of equipment. Creating and removal of users accounts in Active Directory when required. Creating and removal of email accounts in Exchange when required. Maintenance and monitoring of email solutions. Joining computers to the domain environment making sure users had access to all required mapped network drives and printers. Installing and maintenance of anti-virus solutions. Virus and malware removal. Communicating with 3rd party suppliers with issues or faults. Backups: Configuring and maintaining of onsite and offsite backups. Show less

South Africa

Responsibilities:Installing and configuring of computer hardware, software printers and scanners. Monitoring and maintaining servers and workstations. Providing technical support to all users in the company either physically onsite or telephonically. Repairing, replacing or upgrading of equipment. Creating and removal of users accounts in Active Directory when required. Creating and removal of email accounts in Exchange when required.

South Africa

ResponsibilitiesProviding IT Support: Building of new computers. Upgrading of old computers. Virus removal. Email configuration and setup. Formatting and reloading of computers. Backups of client computers. Hardware troubleshooting and repairs. Installation of 56k modems, testing and troubleshooting. Software upgrades. Telephone support. Onsite support to clients when required. Tickets needed to be opened for every job that came in. I… Show more ResponsibilitiesProviding IT Support: Building of new computers. Upgrading of old computers. Virus removal. Email configuration and setup. Formatting and reloading of computers. Backups of client computers. Hardware troubleshooting and repairs. Installation of 56k modems, testing and troubleshooting. Software upgrades. Telephone support. Onsite support to clients when required. Tickets needed to be opened for every job that came in. I would then generate an invoice for the work that had been carried out. Client facing support. Clients would come to the workbench asking for assistance. Show less

South Africa