Customer Success Manager
Current□ Voice of the Customer □ Establish a trusted advisor relationship with stakeholders and key contributors and drive continued value on OSV solutions. □ Conduct strategic business reviews with key stakeholders throughout my customer base to assess progress and alignment on key objectives and goals. □ Act as a liaison between different OSV service delivery departments, management, and clients, with a specific focus on effectively communicating the Workday roadmap and its impact on client operations. □ Drive product adoption through strategic and structured methods to maximize the value clients receive with OneSource support and Workday technologies. □ Curate and maintain project plans that encompass immediate and future business needs, desired business outcomes, and custom success metrics while fostering product adoption and client buy-in. □ Prioritize and lead the resolution of escalated client issues through cross-functional collaboration with appropriate internal team(s) to ensure a timely resolution. □ Ensure that my service teams are fully prepared to deliver our customers a successful experience. □ Make proactive decisions based on evidence and data to effectively manage and minimize churn risk. □ Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll.
