David Long Email & Phone Number

Wausau, Wisconsin Area

Minocqua-Tomahawk, Wi

Dekalb, Il

Manage six departments consisting of 17 full time staff and more than 100 student employees in Building Services, Guest Services, Audio/Visual, University Visitor Parking, and General Office operationsWork closely with Conference Office staff to counsel clients in order meet individual needs and ensure an outstanding experience while using student center facilitiesAssist with various aspects of event planning at the Holmes Student Center from coordination of internal services such as catering and audio/visual needs to room setup needs including room layoutEstablished first ever Operations Crew to handle room setups and event security needs at Holmes Student Center and other campus facilities, including Visitors Center and Altgeld Administration buildingWork closely with other departments on campus to coordinate large, open to the public events such as the 2/14 NIU Remembers event, President’s Town Hall events, and Red & Black Welcome Holmes Oversee day-to-day operations, including staffing, of the campus visitor parking lot from parking services and implemented a new manual and several procedures for more efficient operationCoordinate and implement training programs for more than 100 full and part staff at the Holmes Student Center including Fire Safety, CPR and First AidAct on behalf of Holmes Student Center Director in their absence

Dekalb, Il

Developed several new record keeping documents using Microsoft Word and Excel to ensure accurate and streamlined recording of nightly activities of the Guest Services staffTransitioned Guest Services Department from a security-only operation to a customer-service oriented departmentAligned Guest Services Operation with best practices of Association of College Unions InternationalInstituted electronic reporting of critical documents to Student Center administrators including activity and incident reportsPerform conflict resolution in person with a wide variety of people from all ages and backgroundsAddress concerns from disgruntled guests to achieve an agreeable outcome for all involved partiesHost monthly staff meetings to schedule employees and discuss issues within the Guest Services DepartmentSolely responsible for hiring, training and terminating within the Guest Services Department

Master Of Science (Ms), City/Urban, Community And Regional Planning

Bachelor Of Business Administration (Bba), City/Urban, Community And Regional Planning