Long Tran Email & Phone Number

Arizona, United States

San Francisco Bay Area

- Collaborated with stakeholders to understand business goals of increasing engagement and designing effective user flows for searching and booking social activities- Crafted surveys to understand how people value social experiences- Analyzed competitors and performed desk research to advise on the website and mobile design - Helped teams empathize with users and identify the right problems to solve

Worked for an indie video game studio in an agile environment, collaborating with Stakeholders, Game - Designers, and Developers on a mobile social live-ops game- Designed UX flows for core gameplay loop- Documented design specs in Confluence- Met with clients bi-weekly to establish user flows- Organized playtests to discover bugs and improvements- Performed competitive analysis to inform stakeholders on design solutions- Conducted qualitative user research to gain insights for alpha build

Giant Fox Studios, founded in 2011, is a creative digital agency focused on user-centric design and development for games, apps, and the web. - Crafted a screener survey and recruited participants for game testing- Developed a research plan for gathering feedback from players to understand better their video game’s engagement level and usability- Conducted in-person and remote gameplay testing sessions- Wrote a case study identifying patterns and themes from the research and provide suggestions addressing problems found

StreetEasy is New York City's premier real estate listing platform, both for rentals and sales. StreetEasy offers customers an on-demand experience for selling, buying, renting, and financing with transparency and nearly seamless end-to-end service.- Deliver ongoing training to a team of 13 to ensure that procedures are followed and that customers are receiving exemplary service- Provide one on one and group training with 30 real estate agents per month- Serve as a main liaison for four of the top 10 brokerages in NYC- Developed rubric evaluation on PlayVox and managed team performance with monthly assessments- Introduced ZenDesk Chat which improved response time and customer satisfaction- 86% of chats served under 1 minute and the average CSAT score was 94% in 2020- Helped with the launch of Zillow’s Out East listing platform by managing ticket responses and triaging feature requests

- Establish close relationships with Project Managers and Developers across three different teams to improve admin functions, website features, and data integrity. This included the Rental & Sales Team, Mobile Team, and Dev-ops Team.- Spearheaded a new fraud prevention initiative in May 2016 reducing the number of fraudulent brokerages set up on StreetEasy by 100%- Created and managed tasks in JIRA for engineering teams based on market and user research- Handled escalated support tickets that required higher subject matter expertise- Used basic SQL queries to proficiently troubleshoot billing and operation issues- Interviewed potential hires and trained new members resulting in team growth by 57%

- Supported consumers through Zendesk, phone, and email. Averaged 1,000 inquiries on a monthly basis - Accessed XML and CSV feed files to investigate and troubleshoot file formatting errors- Led Support Team during Zillow’s acquisition of StreetEasy by merging best practices - Shift in-house ticketing system over to ZenDesk

Berkeley

Habitot’s mission is to help parents and caregivers raise curious, creative and confident children through hands-on exhibits and programs for the whole family.- Responsible for writing and sending out press releases- Research best practices for a non-profit organization- Help design marketing materials such as advertisements, web banners, and flyers- Assist with on and off-site donor cultivation and special events

Berkeley

Design Intern- Responsible for producing ads, event flyers, invitations, fundraising letters, annual appeals, and a host of routine graphically designed publicationsPR & Marketing Intern- Write in-kind donation request letters- Research potential donors and sponsors- Update FileMaker database records- File donation reports- Assist with on and off-site donor cultivation and special events ⋅ Preschool Teacher Makes a Difference Award ⋅ Habitot Mother’s Day Auction Event ⋅ 2011-2012 Donor’s Thank-You Event

Berkeley, California

Helped revamp UC Berkley's ASUC's and UC Events website.- Used Joomla content management systemHelped create content for UC Berkeley's school events- Designed posters and other graphics for Caltopia & CalapaloozaPrepared materials for meetings

Micah House is a program that focuses on the educational, emotional, and social needs of high-risk children and youth in north Redlands.AMERICA READS TUTOR-Work Study Assistantship, Micah House, Redlands, CA, Fall 2010-May 2011

Job consisted of filing and doing insurance renewals.

Bachelor Of Arts - Ba, Managerial Studies

Activities and Societies: Chi Rho Psi

Bachelor Of Arts - Ba, Studio Art, Emphasis Graphic Design

Ux Design

700+ hours of hands-on course material, with 1:1 industry expert mentor oversight and completion of 4 in-depth portfolio projects..