Loni Fox Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney Area, Australia

Sydney Area, Australia

Developed a learning & development strategy to ensure the longevity of new training processes as part of the replacement of legacy systems. Prepared training needs analysis and developed training plans for new systems to ensure users correct level of role competency. Worked closely with the IT Trainer to develop a new training strategy to ensure effective, long term training outcomes after the implementation of new systems and processes. Guided, supported, reviewed, assessed and reported on the staff members who were directly impacted by the change through various competency based assessments.Identified and managed the business change champions to ensure the correct and appropriate skill levels are attained to champion the new functionality and processes within their respective business units.

Delivered effective training interventions and on-floor support for a complex system (AMDOCS) which enhanced the successes of the National Customer Solutions Group Assisted management in various reporting projects, maintained incidents list and daily skill gap reportingProvided leadership and support to the team, engaged with management to identify behavioural performance issues and assisted in organisational change

Manage commercial interactions and coordination of a range of enterprise solutions between UCMS, Vendors, Integrators and Sales Channel PartnersManagement of Vendor Channel – vendors include Genesys, Verint, CorVu, Jacada, Enterprise Integration Group (IVR Usability Testing)Management of Partner Channel – partners include Telstra Enterprise and Government and iTaManagement of UCMS Group Channel – channels include UCMS Enterprise, UCMS Connect, UCMS Campaign, UCMS Remote, UCMS Partnerships and UCMS Academy.Development and ownership of partner/channel Business Plans and Go to Market Strategies.Establishing the commercial relationship with vendors of new solutionsPreparation of pricing rate cards for solutions and services.Marketing Management of GTM activities of UCMS solutions and UCMS Marketing.Product research and maintenance/ input into solutions knowledge base, sales CRM and other sales tools

Certificate Of Registration, Real Estate Assistant Agent

Graduate Diploma In Management, Business Administration And Management, General