Loni Holt Email & Phone Number

• Facilitate daily scrum, sprint planning, sprint demo and retrospective meetings.Communicate clearly and positively at all times. Actively listen to team membersin order to know exactly what they need and how you can help them.• Remove impediments or guide the team to remove impediments by finding theright personnel to remove the impediment. Learn from roadblocks in the pastand devises strategies to avoid those roadblocks in the future.• Assist with internal and external communication, improve transparency, andradiate information. Stay diligent about honoring deadlines, keeping promisesand maintaining standards• Create and provide team and timeframe performance metrics to management.Update metrics and create new graphs as necessary. Answer questions aboutmetrics in a timely and accurate manner.

Allen, Texas, United States

-Defined and documented API requirements and use cases for supporting IVR and web technology features and functionality, primarily for consumer self-service of credit reporting features such as report delivery, fraud alerts, security freeze, and dispute processing.-Took personal accountability for ensuring that each sprint and the backlog were consistently and fully aligned to business priorities, strategic needs, and technical objectives.-Collaborated with development team to ensure user stories, epics, and initiatives contained the necessary detail to ensure efficient prioritization, coding, testing, and client validation.-Managed cross-functional strategic planning process, lead conversations with key global stakeholders, and developed a detailed product roadmap.-Managed multiple projects and work streams, using Agile methodology.-Regularly prioritized, monitored, and tracked progress of the product roadmap and sprint backlogs against targets to ensure the organization is delivering on commitments as best as possible.-Identified and mitigated potential blockers.-Participated in PI planning and all scrum ceremonies.

Allen, Texas, United States

- Supported multi-lingual Contact Center solutions team (IVR, Chat) - Facilitated scrum ceremonies - planning, daily scrum, sprint review, sprint retrospective - Coached team and product owners on Agile practices- Identified and resolved impediments to team progress - Defined project plans/roadmaps for multiple concurrent projects of assorted sizes, complexities, and regulatory deadlines. - Monitored risks, identified mitigation strategies, escalated, and communicated changes.- Promoted continuous improvement thru incremental changes- Proactive with product owner in identification of risk, scope change and prioritization.

Allen, Texas, United States

Scrum Master- Organized and facilitated all Scrum ceremonies, ensuring their positive, productive, and timeboxed nature.- Removed impediments to the Scrum team's progress, informed stakeholders of issues and risks, and facilitated mitigation strategies.- Prepared reports on deliverable progress and monitored KPIs related to schedules and finances in collaboration with Project and Program Managers and finance team.- Fostered a culture of collaboration, creativity, innovation, and continuous learning and improvement.- Drove process definition, integration requirements, re-engineering, improvements, and gap analysis.- Coordinated deliveries across business units/teams.-Worked with global teams in US, Chile, India, Colombia and Australia Product Owner- Collaborated with business leaders, legal and compliance teams, and clients to elicit requirements for systems supporting the Contact Center-Worked on applications supporting 500+ seat contact center and consumer self-service applications in highly regulated, regulatory driven (FCRA, FACTA) space around consumer credit profile data.-Led Hackathon team with product innovation from concept to production in 2-weeks with a $3M cost reduction in the first year. - Supported additional Client requests to drive revenue, cost savings, compliance, and security goals.- Managed multiple projects and product platforms enhancing consumer and client user experiences.- Defined and created well-written product backlog - epics, user stories and acceptance criteria, business objectives, product requirements, mock-ups, and data flow diagrams. - Created and maintained product roadmap for multiple concurrent projects to meet regulatory obligations and cost savings objectives.

Bachelor Of Business Administration (B.B.A.), Information Technology

Master Of Business Administration (M.B.A.), Project Management