Bobby Lopez Email & Phone Number

Greater Los Angeles Area

Expertise in Technical Workflows and Change ManagementWorkflow Mastery: Deep understanding of end-to-end technical workflows, from initiation to execution, facilitating seamless integration and optimization of complex systems.Change Management: Skilled in independently planning, managing, and executing complex change activities, ensuring smooth transitions and minimal disruptions.Incident Management: Expert in managing incidents with a strong grasp of protocols and post-incident review insights to drive continuous improvement.Production Support: Recognized for excellence in live production support, technology deployment, and testing planning, providing strategic guidance for successful implementations.Mentorship and Training: Actively mentors junior team members, guiding their professional growth and managing configuration of tools and applications to align with organizational needs.Leadership and Operational EfficiencyTechnical Operations: Provide daily leadership in technical operations, enhancing efficiency and customer NPS by optimizing specific business areas.Hands-On Support: Flexible and capable of performing technical tasks as needed, showcasing a proactive problem-solving approach.Hiring and Training: Engaged in hiring and lead training efforts to build a strong team, ensuring alignment with organizational objectives.Service Improvement and Strategic OversightService Improvement: Drive service improvement and process maturity through regular reviews, trend analysis, and metrics reporting, engaging with stakeholders and executives.SLA and KPI Management: Defines and manages SLAs and KPIs, refining MTTR to boost team performance and service delivery.Strategic Planning: Oversees mid-range strategy and team transformation, providing mentorship to junior leaders to ensure career progression and leadership development.

Los Angeles, California, United States

Tier III Support Responsibilities: • Video Platform Management: Oversee, troubleshoot, and maintain a diverse range of video platforms, including 4K, HD, and SD formats, streaming services, baseband, RF, and over 1000 channels. This includes handling marketing ads and VOD content. • Application and Hardware Support: Provide support for various computer applications and their configurations, including compression hardware and management software (Harmonic & Ericsson), network components (CISCO & NEXUS), SCTE, and content automation systems. • Project Deployment: Manage new project deployments for services, systems, applications, and architectures. This involves installation, configuration, integration, evaluation, testing, documentation, and training. • Broadcast Equipment Troubleshooting: Diagnose and resolve issues with broadcast equipment such as HD/SD receivers, encoders, decoders, signal processors, video/audio/IP routers, patch panels, converters, video servers, switchers, multiplexers, modulators, power amplifiers, HPAs, RF equipment, and antennas. • Installation and Maintenance: Install cabling and new equipment, perform routine maintenance, interpret wiring diagrams, and collaborate with engineers to test and integrate new systems. • Project Support: Assist in research, design, planning, and implementation of projects.Technical Communication: Summarize and present technical information clearly in both verbal and written formats.

Marina Del Rey

-Working with OSI Layers 1-4; OS versions: IOS, , XE, XR, and NS-Firewall rule implementations Config changes and troubleshooting on CISCO 3750G, Series 2800, 7600, N7K, N5K, N4K, N1K, ASR1000's, F5's & ADX's.-Troubleshoot and operate using network component analyzers, scanners, sniffers, packet capture and test equipment on (T1, GigE, 10Gig, Port-Channels) networks-Monitoring tools: IneoQuest, Infoblox, Splunk, Smarts, CSM, ASDM-Collaborate w Cisco, ATT, Level3, Verizon, Zayo, CentruyLink-Work on Specialized projects - NFL Sunday Ticket Network streaming on call, Splunk customization and monitoring-Support other Technical Services groups to assure traffic is flowing from encoders to other broadcasting equipment via IP

Santa Ana, Ca

• Administered daily operations of company’s Networking Infrastructure: Cisco 6509, 3560 including Dell switches, Juniper Firewall Administration, Palo Alto, Dell/HP Application and File Servers and SAN via iscsi (EMC and EQuallogic), Symantec Backup Exec., Including configuration and support of AD accounts, DHCP, TCPIP, Executive & Level 3 support in a Help Desk environment, Assisted all levels of IT• Project Management – Prioritize/implement vetted and approved projects per business needs – Wireless circuit, Servers, Storage Arrays, Cisco, AD (Quest), Security, VMware. Understand initiatives from top-down and bottom-up and to avoid duplication of effort (cross-VC / Region), coordinated planned power outages• System Administration: Monitored/Reviewed/Update/Procured and maintained and coordinated with vendors for support while maintaining documentation of the Infrastructure: Dell/HP HW, IDF’s, AD, Security, SOX, Server refresh/decommissions, UPS implementation, Server Room Maintenance/Redesign, IT Dept & DC Room Power substation transfer, CISCO switch upgrades, Data Owner mgmt, VMware Maint./support, Disaster Recovery testing, BCP reviews, Visitor Security verification/processes, New Hire/Termination support/processes, Warranty Renewals, SAP/IBM Power 740 HW preparedness, Support and review Government policies of ITAR, and NOFORN• Recent Local and Enterprise Projects: Password Remediation, Switches Upgrade, ePO Migration, Altiris Deployment, DC Upgrades, HW/Software Asset Management, Wireless Circuit, Data Center Upgrade, FM200 Fire system• Aligned security policies, HW refresh, Apps services, and other infrastructure initiatives with sister sites• Worked on several projects to support the ITT corporate split into 3 separate Corps, (Network migrations, Server Migrations and AD migrations and Exchange support, including DNS, HW, DC’s, SLOGIC/G.Policy, SMTP modifications, Service Account migrations (US & MX sites), Water & ITT local Site network separation)

Bachelor Of Science (B.S.), Telecommunications Management

Dean's List

Computer Science