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As the Manager of Ticket Sales at the University of South Florida Fan Relationship Management Center my job is to BUILD USF FANS FOR LIFE. Our staff does this by ensuring that all of our current & future fans enjoy every athletic event they attend here at USF. We cater to everyone's specific needs whether you are an individual, family, business or a group. We would love the opportunity to host you at one of our athletic events, contact me today!As a leader on staff I am thrilled to have the opportunity to build a great sales and service team at USF. My goal is to grow my staff professionally to have successful careers in the sports industry.

Hit our annual sales goal in the 2014/15 Fiscal Year by bringing in $152,000 in revenue as a staff.Set the single game and single season Women's Soccer attendance record in 2015, by recording the first sell-out in program history and bringing in over 4,400 fans through our doors in one season.In 2015, we set the single game Softball attendance record.In the 2015/16 fiscal year, we increased season ticket numbers in all Fall and Winter Sports.To-Date in the 2015/16 Men's Basketball season we sold over 1,300 more group tickets than the previous season.

Leadership Award Recipient 2013Currently at $220,000 in Total Revenue for the 2013/14 fiscal yearHelped our staff reach $2 Million in Total RevenuePromoted to Team Leader in May 2014

Top Revenue Producer for 2012$218,000 in Total Revenue for the 2012/13 fiscal yearHelped our staff reach $1 Million in Total RevenuePromoted to Senior Sales Consultant in January 2013

Assist in daily ticket office operationsAssist and supervise student workers Sell single game and season tickets using Ticketmaster ArchticsProvide excellent customer service to our fans, donors and season ticket holders.Renew and process season ticket orders and donationsAssist season ticket holders in relocating there season ticketsSet-up payment plans for season ticket holdersMake outbound calls to follow up with season ticket holders and customersRespond to any incoming emails to our ticket office

Assist in daily ticket office operationsSupervise up to eight ticket office student workers and part-time employeesTrain any new employees in using Ticketmaster Host and Archtics and general office operationsAssist ticket office managers with special projects and tasks as assignedMonitor Incoming emails to the ticket officeSupervise game day operations for all athletic events and Sun Dome eventsReconcile daily and event day salesAssign player guest and employee tickets for athletic eventsMail out consignment tickets to other schools and record incoming consignment tickets

• Sold tickets for USF Athletic events and Sun Dome events using Ticketmaster• Processed and filed approximately 85+ group, season tickets, and away game ticket orders per month• Monitored daily phone calls, including outgoing calls to follow through with ticket orders• Handled customer service matters both in office and on game days • Assisted in supervising game day box office for football games at Raymond James Stadium• Assisted in game day operations for all Olympic athletic events and Sun dome events• Assisted USF students with online ticketing system• Sold football season tickets at our annual Fan Fest and Spring Games as part of our select-a-seat program• Prepared ticket orders to be mailed out

• Sold over 150 tickets daily and handled over $1,000 during the day of game sales and advance game sales• Provided Ticketmaster and regular will call for customers on game days