Jose Lopez Email & Phone Number

•Coordinates departmental workload and assignment tasks.•Assesses initiative scope and develops deliverables for initiative definition and/or tasking.•Oversees to completion the development and continuous improvement of departmental operations framework mechanisms.•Works with Director on associate performance, to include performance review and evaluation input. Coaches and mentors department associates to ensure a high level of job performance.

•Support and coordinate Client Upgrades with Project Managers, DBA, Development, QA and Implementation.•Analyst Clients database and create Implementation Packages for client upgrades.•Validate customer-specific SQL packages by performing data validations and testing before delivery to customer sites. •Mentor Data Quality Assurance Team on Best Practices on QA processes, testing methodologies and technical understanding for MEDHOST applications. •Setup and support Sales Demo database and equipment for MEDHOST Tradeshows.

•Validate customer-specific SQL packages by performing data validations and testing before delivery to customer sites. •Perform Database Migrations including schema changes, Database Integrity tests, Data import and export functions, and custom data requests.•Validate SQL views, stored procedures, triggers, functions and jobs.•Implemented Best Practices for Data Quality Assurance Team by documenting both existing and new processes. •Implemented and created internal tools to support and facilitate complex setup process and data analysis using Microsoft Visual Studio 2005 (Visual Basic) with the intention to continue to improve test automation for build and database management.•Member of the Software Packaging Team.•Train and mentor new QA staff.

•Test Automation Lead building the framework for all test automation work. •Automated the smoke testing of initial builds and regression testing. •Provide administrative and technical support not limited to installation of software patches, trouble-shoot problems, attend to performance tuning; provide software configuration, perform failure analysis, architecture and migrations.•Administrator for all facets of QA SQL Server environments.•QA Lead for testing all MEDHOST reporting modules consisting of standard, ad-hoc, and custom reports in an IIS, Crystal Enterprise Reports environment.•Maintain and create physical and virtual environments to support the testing of MEDOST applications.• Act as liaison QA to other departments such as Development, DBA, Customer Service, Implementation, Project Management, and Clinical Analyst. •Administer and maintain QA Department Intranet web page to collaborate both within and across teams.•Train new QA staff.

•IT (Information Technology) for Quality Assurance Department.•Manage Quality Assurance Lab, Test Environment, Servers, Client Workstations and Equipment Assets.

•Design and develop test plans, executing detail test cases for specific products, features, and functions that fully exercise all functionality under various support environments and configurations.•Document all test results while working closely with development engineer/programmer.•Execute test cases with a focus on finding major/minor bugs as early as possible in both functional test and system test environments.•Facilitate and verify software resolutions to any reported bugs with the responsibility for regression testing.•Support both hardware and software in the Applications QA Lab. This includes, having the latest software, updating our JVI software, service packs, and patches. Maintain Application Test QA system with different hardware configurations and software. •Support ISO 9000 by doing Internal Assessments for various departments.

•Support both hardware and software for InterVoice computers and laptops.•Software support includes installation of different OS such as Windows 3.1, Windows 95, Windows NT, OS/2 2.11 and OS /2 Warp 3.0 and OS/2 Warp 4.0•Hardware support includes building computer to specifications of departments’ needs, upgrades, computer rotation, network, and maintenance calls for repair and technical support.•Test and configuration support different peripherals such as SCSI adapters, network cards (token ring), sound cards, CD-ROM, tape drive, optical drive, hard drives, and miscellaneous InterVoice boards.•Test and troubleshoot equipment with red tag (RMA) and recommend disposition of equipment to be repair or scrap.•Repair miscellaneous equipment such as IBM computer, laptops and monitors and perform regression testing on fixed equipment.•Responsible for Computer Services inventory control and IBM Warranty Claims.

•Test computer and laptop performing different test and diagnostics. Test such as virus scans, system self-test, sound quality, and visual inspection

Repair pagers for incoming customers and different pager companies. Troubleshooting was involved to component level.

•Data Entry for Account Payable and Account Receivables.•Create Client Invoices •Filing, answering phones, faxing and help in warehouse on special projects.

Technology Degree In Electronic And Computer Engineering

High School Diploma