Santiago Lopez Email and Phone Number
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My expertise lies at the intersection of business and technology. I am a Data-Driven Analytics Business Leader with 20+ years of experience directing multimillion-dollar initiatives for long-term growth and development within Fortune 500 software companies.Throughout my professional experience, I have developed a talent for presenting technical solutions to both highly technical and non-technical teams. I have experience leading global teams with upwards of 40 people, including data scientists, engineers, developers, architects, analysts, and customer support personnel.As an innovation-minded strategic program manager, I have successfully developed and managed the implementation of business strategies and operations, including complex IT projects focused on migrating organizations to cloud-based operations.I am experienced in conducting end-to-end data engineering and data science organization, driving analytics to optimize customer experience, boost retention, and generate revenue, increasing performance while directing cross-functional virtual teams and developing business partnerships to support continued success. Additionally, I hold several technical certifications, including the Project Management Professional (PMP) and VMWare Technical Solutions Professional – Hybrid Cloud.
Dell Technologies
View- Website:
- delltechnologies.com
- Employees:
- 270292
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Operations Strategy LeaderDell Technologies Nov 2019 - PresentUnited StatesPromoted to define and operationalize operations for this new organization within Dell that provides cloud automation. Serve as the data analytics, key performance indicator, and end-to-end testing lead for a team of 8 members.- Improve customer success by performing customer analytics to gain insights on customer experience and developing and managing end-to-end and UAT testing activities for the cloud organization and integration with Dell’s testing teams- Drive value creation by leading contract negotiations in collaboration with the company’s procurement and legal organizations- Establish operational metrics and KPIs to identify organizational status by analyzing timecards, headcount, attribution, and contractor performance to drive key strategic initiatives; manage P&L and third-party vendor relationships - Conduct vendor management, including RFP, outsourcing, T&M services contracts, software licenses, and managed services
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Data Analytics Lead - Infrastructure Managed ServicesDell Technologies Jan 2017 - Oct 2019Houston, Texas AreaLed a global team of 7 data scientists, engineers, architects, and data analysts to assist executives with improving operational and financial efficiencies by providing prompt and accurate organizational performance data through information technology systems. - Improved cost savings by $2M within 1 year by developing a strategy to synch up internal operations with customer delivery activities to enhance resource distribution and customer relationship management- Designed an enterprise architecture model for the Business Operations unit within IMS based on the organization’s information lifecycle; pioneered and deployed Dell’s data lake for Managed Services Operations using the Greenplum database- Led the global IMS team to create statistical data models and database schemes through Kanban and Scrum Agile project management methodologies; directed developers to implement custom data solutions using Pandas (Python) and AngularJS- Defined KPIs and insights to executive leadership using Tableau and PowerBI dashboards and effective presentation skills
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Sr. Program Manager - Managed Services (Ms)Virtustream Jan 2016 - Jan 2017United StatesDrove the adoption strategies for seamless integration from Virtustream, an enterprise-class cloud services organization, to Dell. - Generated $24M in revenue over 3 years by managing the migration of SAP environments from psychical data centers into Virtustream’s private cloud and designing an ITIL-based cloud operating model to sync up cloud transactions with customers - Directed a global team of 40 people and led the executive steering committee; managed customer operations and third-parties - Drove partner business success by collaborating with business, product owners, process SMEs, and other stakeholders to access change impacts and develop effective strategies to prepare employees, external partners, and customers to successfully adopt and sustain new integrated technologies- Met contractual requirements and exceeded milestones by controlling project schedule, streamlining resource allocation, and managing the project P&L in accordance with the signed statement of work -
Sr. Transition Program Manager – Emc Managed Services (Ms)Emc Jan 2013 - Jan 2016Houston, TxPromoted to manage a $50M+ portfolio of business towards the successful implementation of Managed Services for cloud, storage, and backup solutions across the financial, oil, gas, and pharmaceutical industries in the US, Europe, and Brazil - Secured $100M in total revenue by managing 10 contracts with an average operating budget of $5M - Increased client retention and productivity by leading the deployment of IT operations using ITIL best practices for governance, service management, security, contract management, reporting, and billing; prevented service interruptions by managing go-live deliverables - Established credibility and rapport as the key point of contact for customer executives in the presentation of project status and risk management strategies; created operating models for private and hybrid clouds for Managed Service
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Organizational Change Manager– Global DeliveryEmc Jan 2011 - Jan 2013Houston, Texas AreaDirected the implementation of a new operating model for EMC’s Managed Services global delivery organization, aimed to create resource pools to manage onshore and offshore customer operations to meet technical and business needs.- Reduced operational costs by 50% and improved customer experience by designing new time-tracking solutions for service providers and centralizing communication by deploying SharePoint as the team’s single collaboration tool - Drove scalability by leading 30 globally distributed work streams effectively through implementing new service management, communication, and enterprise knowledge management processes- Retained and expanded the customer base by increasing efficiency and performance by centralizing the work of all offices across the US, Ireland, England, India, and Australia into one office and by acting as the Evangelist of the new operating model
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Enterprise Support Sr. Manager - Customer SupportEmc Jan 2006 - Jan 2011United StatesDeveloped and directed the Designated Support Engineering team to provide premium support to EMC’s top customers; recruited, hired, and trained team members to provide support in the financial, pharmaceutical, and oil & gas industries within the US.- Drove the data and analytics strategy for customer experience by managing a remote team of 15 engineers and developers throughout the Americas and APJ regions and a portfolio of 60 contracts with an annual yield of $1M+ in support licenses- Maintained a customer satisfaction score above 95% by providing exceptional customer service when interfacing with clients face-to-face and virtually; maintained a net promoter score above industry standard- Secured $5M in revenue sales over 5 years by partnering with the sales organization to identify new sales opportunities through support offerings within EMC; created effective working relationships to collaborate internally and externally- Influenced decision-making by providing insights from quantitative and qualitative analysis to executive leadership
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Designated Support Engineer - Customer SupportIt Documentum 2000 - 2006RemoteTransferred to Canada to develop the support operations for Documentum, a small content management company, including recruiting, hiring, and training local resources. Led the technical team support engineers to enable east coast customer support activities for the company.Improved the technical support customer experience by interfacing with customers to decipher needs and challenges and providing personalized support to meet client needs. Served as the key point of contact for senior management to communicate information to the support team -
It/Financial CoordinatorAvianca 1997 - 1998Bogotá D.C. Area, ColombiaOversaw the day-to-day operations of the computer systems for this Colombian airline. Monitored system and network performance and organized maintenance activities, including troubleshooting and repairs to maintain smooth operations. Coordinated the financial records, systems, and processes for the company to ensure accuracy and compliance.
Santiago Lopez Skills
Santiago Lopez Education Details
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Data Analytics -
Mba With Emphasis In Information Systems -
Civil Engineering
Frequently Asked Questions about Santiago Lopez
What company does Santiago Lopez work for?
Santiago Lopez works for Dell Technologies
What is Santiago Lopez's role at the current company?
Santiago Lopez's current role is Senior Manager - Strategy, Planning & Operations | Director, BI | Strategic Program Manager | IT/Software | Customer Success – I optimize customer experience and drive business success using data analytics & innovation.
What is Santiago Lopez's email address?
Santiago Lopez's email address is lo****@****ail.com
What schools did Santiago Lopez attend?
Santiago Lopez attended Columbia University In The City Of New York, California State University, Chico, Universidad De Los Andes.
What skills is Santiago Lopez known for?
Santiago Lopez has skills like Oracle, Sharepoint, Sharepoint Designer, Infopath, Documentum, Enterprise Content Management, Customer Relations, Web Content Management, Organizational Change Management, Organizational Change, Operations Management, Customer Support.
Who are Santiago Lopez's colleagues?
Santiago Lopez's colleagues are Christopher Spain, 徐晶晶, Ihssane Maachou, Jim Mccann, Rajaiah Bhavani, Adil Lamrabate, Krishna Sr.
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Santiago Lopez
Staff Associate, Technology Advisory At Wiss | Mba In It Management & AccountingNew York City Metropolitan Area -
Santiago Lopez
Undergraduate Researcher - Summer 2024 Boulder Physics/Jila Reu - 2024 Astronaut Scholar - Founder: Quantum Student Organization - Fermilab Summer 2023 Oqi Fellow - Emerging Leaders Scholar- Honors College - Hsf ScholarSpring, Tx -
Santiago Lopez
Phoenix, Az2avnet.com, gmail.com -
1pwc.com -
Santiago Lopez
Greater St. Louis1andovar.com
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