Lora Gergova Email & Phone Number

Spain

Sant Cugat Del Vallès, Cataluña, España

- Client Portfolio Management:Manage and nurture client portfolios.Sustain business growth and profitability by maximizing client value.- Client Relationships:Build and maintain strong relationships with key clients, serving as their primary point of contact.Develop and implement strategies to increase revenue from existing accounts.Identify opportunities to upsell additional services or packages.- Client Onboarding and Growth:Work closely… Show more - Client Portfolio Management:Manage and nurture client portfolios.Sustain business growth and profitability by maximizing client value.- Client Relationships:Build and maintain strong relationships with key clients, serving as their primary point of contact.Develop and implement strategies to increase revenue from existing accounts.Identify opportunities to upsell additional services or packages.- Client Onboarding and Growth:Work closely with the sales team to onboard new clients and ensure a smooth transition to ongoing account management.Identify and manage clients with growth potential, providing dedicated support to maximize their engagement and satisfaction.- Incident and Risk Management:Follow up on service incidents in collaboration with the Operations Manager.Ensure special care for clients at risk, conducting follow-ups and pre-service checks to prevent issues.Manage clients' special requests and ensure their satisfaction with tiered service care. Show less

Sant Cugat Del Vallès, Cataluña, España

Organizing ground transportation for private aviation, business travel and MICE industries worldwide.

Barcelona Area, Spain

Part of MICE Team at Drivania Chauffeurs. Organize ground transportation for the attendants of an event. Design of personalized quotes and budget control. Development of a logistic plan on-site (airports, ports, train stations, hotels and venues) and provide on-site management. Engage a strong relationship with clients and suppliers. Events organized around the world : Europe, Norte&Sud America, Middle East, Asia, Africa.

Barcelona, Cataluña, España

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Supply guests with directions and information regarding property and local… Show more Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Show less

Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and… Show more Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Show less

Barcelona

Welcoming the guests, take care of their petitions/requests and assist with luggage.

Barcelona

Check-in / Check-out , guest service, telephone assistance.

Barcelona

Check-in / Check-out , guest service, telephone assistance.

Master'S Degree, Organización De Eventos, Protocolo Y Comunicación Corporativa

Master, Hotel/Motel Administration/Management

Grado En Turismo, Turismo

Grado En Turismo, Tourism Degree